Compliance Recording Bot invite coming from unknown subnet
Hello, As of this morning, all my compliance recording bots fail to record my personal account. Invites are filtered by FW, with this IP range configuration, as stated here 52.112.0.0/14 52.122.0.0/15 When disabling firewall rules, invites are coming through. And are originated from 9.163.189.144 or 20.82.235.109, which don't match the above IP range .... Only my user sounds affected by this recent change in my tenant. As we have many customers using our compliance recording bot, we have opened all the ports in the firewall, which is not a good practice. Could I have some feedback about this issue ? Is Microsoft changing its IP ranges ? Thanks for your answer
Notifications not received at callback uri for bot
Hi, I am trying to implement an app (acting as the bot) outside of teams client to received call notifications for incoming calls and direct them to appropriate agent based on business logic. I have the app registration and bot registration set up. For the bot, I have the teams channel set up with the calling webhook url set to my ngrok url, which tunnels to my local app. I am able to make outbound call with graph api to an internal user by specifying the userId in invitationParticipantInfo. I am also able to make inbound call from internal user to the bot through teams client by directly clicking on the call button for the bot. I can receive the callback notifications at the registered ngrok url in both cases. I have two resource accounts, a call queue and a ivr. Both have phone numbers assigned to them. Things I am stuck on: making an outbound call to PSTN from my app (https://learn.microsoft.com/en-us/graph/api/application-post-calls?view=graph-rest-1.0&tabs=http#example-9-create-peer-to-peer-pstn-call-with-service-hosted-media) making an outbound call on behalf of a queue to PSTN from my app receiving incoming call notification at my app when PSTN calls a resource account (queue or ivr) or a user Things I tried: I tried setting the source in Call object to the following, with id being queue account id, ivr account id, user account id, but all of them gave me an error "Call source identity invalid." with code "7507" and responseStatusCode "403". // initializing graph client ClientSecretCredential credential = new ClientSecretCredentialBuilder() .clientId(CLIENT_ID) .clientSecret(CLIENT_SECRET) .tenantId(TENANT_ID) .build(); GraphServiceClient graphClient = new GraphServiceClient(credential, "https://graph.microsoft.com/.default"); Call call = new Call(); // setting source ParticipantInfo source = new ParticipantInfo(); IdentitySet appIdentitySet = new IdentitySet(); HashMap<String, Object> additionalData = new HashMap<String, Object>(); Identity applicationInstance = new Identity(); applicationInstance.setDisplayName("Calling Bot"); applicationInstance.setId(<some id>); additionalData.put("applicationInstance", applicationInstance); appIdentitySet.setAdditionalData(additionalData); source.setIdentity(appIdentitySet); call.setSource(source); // setting target LinkedList<InvitationParticipantInfo> targets = new LinkedList<>(); InvitationParticipantInfo invitationParticipantInfo = new InvitationParticipantInfo(); IdentitySet phoneIdentitySet = new IdentitySet(); HashMap<String, Object> additionalDataForPhone = new HashMap<>(); Identity phone = new Identity(); phone.setId("+12223334444"); additionalDataForPhone.put("phone", phone); phoneIdentitySet.setAdditionalData(additionalDataForPhone); invitationParticipantInfo.setIdentity(phoneIdentitySet); targets.add(invitationParticipantInfo); call.setTargets(targets); // additional fields call.setCallbackUri("https://<domain>.ngrok-free.app/api/callbacks"); LinkedList<Modality> requestedModalities = new LinkedList<>(); equestedModalities.add(Modality.Audio); call.setRequestedModalities(requestedModalities); ServiceHostedMediaConfig mediaConfig = new ServiceHostedMediaConfig(); call.setMediaConfig(mediaConfig); call.setTenantId(TENANT_ID); // making the call Call result = graphClient.communications().calls().post(call); Questions: Which part of the configuration am I missing? I'm suspecting that it's because my bot is not linked to a resource account. There are some powershell commands that I'm supposed to run as part of the set up, which I didn't because of some company configuration that doesn't allow me to do it. I think creating the resource account in teams admin center is equivalent of creating an application instance. I would like to know whether this is indeed the problem. If it is due to not linking the app to my resource accounts, how do I do it without powershell? I can't find documentation online about it. Is it possible to receive incoming call notifications at my app that's linked to ngrok when the incoming call is for a specific user? Any help is appreciated! Thank you!
Meeting Bot issue: Did not receive valid response for JoinCall request from call modality controller
I'm trying to join a Teams Meeting with a bot. I used this https://microsoftgraph.github.io/microsoft-graph-comms-samples/docs/articles/index.html#making-an-outbound-call-to-join-an-existing-microsoft-teams-meeting sample. When the bot attempts to join I get the popup to admit or deny it in the meeting, but as soon as I click admit, it drops. In the logs I see this message: Call status updated to Terminated - Did not receive valid response for JoinCall request from call modality controller.. DiagCode: 580#5426.@ I am using the latest (1.2.0.10563 at time of writing) version of Microsoft.Graph.Communications libraries and the problem only started after I updated from 1.2.0.3742 that I was using previously. I could not find any info on what the call modality controller is, or how to check what it is responding if anything. Any ideas on how to troublshoot this are welcome.
call details with devce info and participant join,leave time
i am working on teams integration project when i run grap api it does not show data for device and participant timing details graph api for extacting data for call including { "call_id": "004998be-da70-40f6-999a-3c84484c98b1", "start_date_time": "2024-12-17T11:53:14.9897859Z", "end_date_time": "2024-12-17T12:16:55.6045446Z", "participants": [ { "participant_name": "Surbhi Yadav", "join_time": "Unknown", "leave_time": "Unknown" },
Teams Missed Calls Api
Hi, I would like to know if there is a Graph API that gives me information if a peer to peer call between Teams users has not been successful. Or if a call has not been successful because the caller has abandoned the call, therefore it is a missed call. Regards. P.S. based on following documentation, I cannot find any information about what I'am searching for: List callRecords - Microsoft Graph v1.0 | Microsoft LearnReal-time Microsoft Teams Phone (PSTN) Events & Bot Joining Calls Automatically
I’m working on a solution to capture real-time events from Microsoft Teams Phone(PSTN Calling), specifically for events like: Outbound calls Inbound calls My goal is not only to capture these events but also to have a bot, built with the Microsoft Bot Framework, join the calls as soon as they start. Here are a few questions I have: Capturing Events: What is the best way to retrieve these specific events in real time? I’ve explored the Microsoft Graph API, but I’m uncertain if it provides what I need for Teams Phone (PSTN Calling). Bot Joining Calls: How can I programmatically have the bot join a call automatically? I’ve read about call automation and using the Graph API for joining calls, but not sure how to get the meeting id of teams phone (pstn) calls real or near real-time. Any advice or relevant documentation would be really helpful! Thanks!
