Teams Phones (YeaLink MP56/Teams ver.), how external caller continues to ring after Call Queue or AA
We are concerned about keeping our Client experience calling into our 2 reception/operator phones similar to their existing ringing experience. So, we are on round 2 (round 1 in 2020) setting up Teams Phone with Calling Plan, current license name. Our original issue was that a Call Queue or AA would not continue ringing for the caller. Seems using CQ you can add a short audio clip like "Hang on while we connect your call" then you get silence until someone answers. Our initial plan is MS managing everything, no external # provider. Am I missing something in the setup? Has someone succeeded in a caller getting a normal ringing experience using Teams phones, not SIP or Direct Routing?Wrong ringback tone between AA and Call Queue
Hello together as i saw there was a similar post to my problem: https://techcommunity.microsoft.com/t5/microsoft-teams/delay-transferring-out-from-auto-attendant/m-p/1581115/page/2 I think they fixed this by playing an US ringback tone which is really confusing in my area. So if a caller calls a hotline number (direct routing) and the call goes from AA to the queue there is a 3-5s US ringback tone between the music on hold starts playing. Is there a way to fix this? Many thanks in advance and regards Bernhard