Forum Discussion
Teams Phones (YeaLink MP56/Teams ver.), how external caller continues to ring after Call Queue or AA
We are concerned about keeping our Client experience calling into our 2 reception/operator phones similar to their existing ringing experience.
So, we are on round 2 (round 1 in 2020) setting up Teams Phone with Calling Plan, current license name. Our original issue was that a Call Queue or AA would not continue ringing for the caller. Seems using CQ you can add a short audio clip like "Hang on while we connect your call" then you get silence until someone answers.
Our initial plan is MS managing everything, no external # provider. Am I missing something in the setup? Has someone succeeded in a caller getting a normal ringing experience using Teams phones, not SIP or Direct Routing?
2 Replies
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:
- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
- Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved.
When I try to create a "Teams" support ticket, it immediately redirects to Office365 admin area to create ticket. I've tried to get help with this topic at that resource, not helpful., so I turned to this resource.
Thanks much.
