SOLVED

XML parsing error

Occasional Contributor

Hi all,

Some of my users have gotten xml parsing errors when opening some documents. Different files. Different users. However, it is not consistent. One user can open a file and get this error, while others who open that same file do not get the error. Most of the time the error reads like this:

WordXMLParsingError.png

It seems almost silly to try to go through the steps I've seen in Google results if it is only happening to a single user. (I am surprised I didn't get any results when I searched in this group.)

 

Repairing and/or reinstalling does not resolve. Any help is appreciated. I have some frustrated users and it's not helping O365 adoption :(

2 Replies
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Best Response confirmed by Laura Floeckher (Occasional Contributor)
Solution

Wait. We may be on to something. The common denominator may be the files are not opening on Win7 machines, but are opening on Win10. We installing an update to a test
Win7 to see if that resolves it. https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-msoffice_custom/cant-open-docx-afte...

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YES! The issue is resolved with that patch.