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Laura Floeckher's avatar
Laura Floeckher
Brass Contributor
Nov 14, 2017
Solved

XML parsing error

Hi all, Some of my users have gotten xml parsing errors when opening some documents. Different files. Different users. However, it is not consistent. One user can open a file and get this error, whi...
  • Laura Floeckher's avatar
    Laura Floeckher
    Nov 14, 2017

    Wait. We may be on to something. The common denominator may be the files are not opening on Win7 machines, but are opening on Win10. We installing an update to a test
    Win7 to see if that resolves it. https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-msoffice_custom/cant-open-docx-after-office-2016-professional-plus/09a58f6a-b11e-4862-8e69-616ea8722d64

Laura Floeckher's avatar
Laura Floeckher
Brass Contributor
Nov 14, 2017

Wait. We may be on to something. The common denominator may be the files are not opening on Win7 machines, but are opening on Win10. We installing an update to a test
Win7 to see if that resolves it. https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-msoffice_custom/cant-open-docx-after-office-2016-professional-plus/09a58f6a-b11e-4862-8e69-616ea8722d64

Laura Floeckher's avatar
Laura Floeckher
Brass Contributor
Nov 14, 2017

YES! The issue is resolved with that patch.

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