XML parsing error

Hi all, Some of my users have gotten xml parsing errors when opening some documents. Different files. Different users. However, it is not consistent. One user can open a file and get this error, whi...

Laura Floeckher
Nov 14, 2017
Wait. We may be on to something. The common denominator may be the files are not opening on Win7 machines, but are opening on Win10. We installing an update to a test
Win7 to see if that resolves it. https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-msoffice_custom/cant-open-docx-after-office-2016-professional-plus/09a58f6a-b11e-4862-8e69-616ea8722d64

Laura Floeckher

Brass Contributor

Wait. We may be on to something. The common denominator may be the files are not opening on Win7 machines, but are opening on Win10. We installing an update to a test
Win7 to see if that resolves it. https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-msoffice_custom/cant-open-docx-after-office-2016-professional-plus/09a58f6a-b11e-4862-8e69-616ea8722d64

Laura Floeckher

Brass Contributor

Nov 14, 2017

YES! The issue is resolved with that patch.

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XML parsing error

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