Word crashing

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Regular Contributor

Here's one for you Office gurus. I have a user that can open any document in Word without an issue - unless that document has a letterhead on it.
Nobody else has any issues opening the files with letterheads.
Thoughts???

2 Replies
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You might want to have a look at this.

 

Is your letter head's document format matching your default document type?

 

For more details: Word 2010 – Crashes with .doc or .docx file format

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Actually the problem was caused by 2 display drivers being enabled on the laptop. Once we disabled the 3D drivers all was well.