Forum Discussion
Word 2019 spontaneously corrupts all other open Word files
So, recently, my Word 2019 software has been exhibiting a serious problem: when I have files open, and am typing in one of them, all of a sudden this entire file will go corrupt. That is: all the text is diminished, and scattered everywhere in tiny little pages. All of the control icons are obscured, and broken. The whole document is an unusable mess. More importantly: any other Word doc open at the time is similarly corrupted.
I close these files without saving...no way to save them, anyhow...and go into MS Office repair protocol. I do a quick repair; no problems are shown. I do a full repair; all of the Office programs are downloaded over the internet, and replaced. I supply my software key, and all works well. For a day or two. Then, it all happens again, randomly. I have gone through this repair cycle numerous times, with no final improvement. I check each individual doc, and none are corrupt, or have any diagnosable problem.
I see no discussion of this type of problem; has anyone seen anything like it? A fresh install of Office should eradicate any corrupt software...but doesn't. A full computer scan hasn't yet shown any lurking malware.
Thoughts? Suggestions?
40 Replies
- test
Based on your description, this appears to be an issue with the user interface rather than with the files themselves, that is, there is no permanent damage to the files.
Assuming that you are running 64 bit Windows, ensure that you have also installed 64 bit Office. There have been multiple reports of a "broken" user interface in 32 bit Office running under 64 bit Windows. To change the "bit-ness" of Office, you have to uninstall and reinstall.
- Thanks, Stefan...I appreciate the thought; but, both my Windows and Office are 64-bit versions.
And: they all ran perfectly together for at least 2 years. I'm guessing...only guessing...that I have acquired some kind of malware that none of my security software recognizes.
Hello kbird1950 ,
Huh, I thought I was the only one. I had the same, too, about a month ago. I had Office reinstalled, didn't help.
I had BIOS and drivers updated, helped a bit, though it did occur once since, it was only that one time.
I started experiencing, however, a different and a much annoying thing two weeks after that: after importing styles the synch to OneDrive stops working and I cannot save files. Had Office and OneDrive reinstalled twice already, no help.
I wonder if these are connected somehow.
Lenka_Kerumova Thanks, Lenka...it does seem like we have a similar problem. Hoping that someone out there has a cure for us 🙂
