Forum Discussion
Missing Word customizations & macros
I opened Word yesterday, and all of my customizations were gone. Still today, my macros don't work, my shortcuts are all reset...I tried going through the steps in the link below as I assume there wa...
Check which folder is set as the User Templates folder in the File Locations dialog box. It may be some other folder than the usual one.
To find File Locations, start Word, go to File > Options > Advanced and click the File Locations button.
Thank you, Stefan! This helped me find the folder. I found the Normal.dotm file, but there is no old file to restore with any of my customizations and macros. They still appear to be gone.
Sometimes, there is a backup of Normal called PreNormal or NormalPre or Normal1 etc. With a bit of luck, you can find such a renamed version with the macros you are looking for.
EDIT: Sorry, I just noticed that this possibility has already been suggested.
- I am unusual for having multiple versions of Word, but I just searched my computer for "Normal.dotm" and found more than one hundred files.
Try going to the lowest level of your computer, perhaps the C: drive, and searching for Normal.dotm. Make sure you are searching in hidden and system folders as well. If you store on more than one disk, do it with each disk.
