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MVPromise's avatar
MVPromise
MCT
Apr 06, 2020

Autosave Not Working

I have an office365 proplus installed The auto-check is always turned OFF. I have created a new word document and saved to Onedrive, whenever I go to one drive and open in-app to edit, Autosave is ...
office 365
ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Apr 10, 2020
Hello, do the user always get the attached message with information of what could be causing the issue? Is this happening for only one or all documents? Are all Office applications affected or just Word? It’s difficult to suggest steps not knowing. But maybe it is necessary to take a closer look at the files and the content.
MVPromise's avatar
MVPromise
MCT
Apr 25, 2020

Hello thanks for the response.

 

was able to resolve it by navigating to the folder on registry Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0 and renaming it to .old

 

I have initially don this after updating changing office channel and it did not resolve it.

I do not know what changed however, after renaming the registry to .old it was resolved.

 

Thanks for the help 

  • Suitesetup's avatar
    Suitesetup
    Copper Contributor
    Dec 18, 2020

    MVPromise I'm not sure I fully understand that registry folder renaming, what was it specifically was changed? I am having the same issue and cannot for the life of me figure out why when opening a file on Onedrive, the Autosave icon is switched to off. To reinitiate it, I have to select the toggle to on, at which point the file is resaved in the obscure and rarely used designated folder.
    any help would be much appreciated.

     

    Regards

     

    • FrancesKaz's avatar
      FrancesKaz
      Copper Contributor
      Oct 17, 2021

      Suitesetup  autosave is working for powerpoint and excel but it stopped working on word = every time i save a document the autosave is off = when i open a word document from onedrive autosave is off even though it is ticked in the word settings option... how can i fix it?

    • MVPromise's avatar
      MVPromise
      MCT
      Feb 19, 2021

      HelloSuitesetup 

       

      I was able to navigate to registry \HKEY_CURRENT_USER\Software\Microsoft\Office

      so i had to rename the office folder to office.old

      refreshed the registry and the issue was resolved for me

      • Eolyne_Herlentz's avatar
        Eolyne_Herlentz
        Copper Contributor
        May 09, 2021
        This is so far the best answer i found and actually works for me, i searched a lot and no one have a properly solution

        In my case this works perfectly
    • Nathan1450's avatar
      Nathan1450
      Copper Contributor
      Feb 02, 2021

      Suitesetup Hi Were you able to fix your problem? I have the same issue? Every time I opened a file from my Onedrive, automatic saving is off and when I manually turn it on it saves a copy of the file in a different folder.

       

      Can someone help me please ?

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