SOLVED

Unable to do "Reset" or "Go back" on Windows 11(21H2)

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Occasional Contributor

Greetings,
I have recently installed Windows insider preview; it is around 20 hours since installation, and it was not working properly so I tried to "Go back", from System>Recovery>Go Back & Restore, but it does not seem to work, so I contacted customer support they told me to do the Reset, but the "Reset" option is also not working, just a loading circle appears and then disappears. I prefer to reset without losing data.

A video of the error is attached below.
Any help would be really appreciated. Thank you! 

Version 21H2(Build 22000.71)

12 Replies
Update: I figured out an alternative way, to get back to Windows 10 without losing data, thank you for looking into the issue.
For anyone facing the same issue here is the solution:
**Please keep a note of BitLocker recovery key, it will be required in the process. You can find it at aka.ms/myrecoverykey**
1 .Win+L
2. While holding the Shift key, go to the power and click "Restart".
3. Then advance setup menu appears, and there will be a "Troubleshoot" option.
4. Go in Troubleshoot>Uninstall Updates>Uninstall feature update.
5. Then if the uninstall feature update is available you will be able to go back to windows 10.
6. Congratulations! You are now on windows 10:party_popper:
best response confirmed by Kapil Arya (MVP)
Solution

Hello @shade001,

 

This is a known issue atm with build 22000.71. It has been mentioned in this official announcement post:

 

Reset this PC and Go back buttons in Settings > System > Recovery do not function. Reset and roll back can be accessed from the Windows Recovery Environment by selecting System > Recovery > Advanced startup, and pressing Restart now. Once in Windows Recovery, choose Troubleshoot.

  • Choose Reset this PC to perform a reset.
  • Choose Advanced options > Uninstall Updates > Uninstall latest feature update to perform a rollback.

Hope this helps!

Thank you so much @Kapil, it is really helpful.
Guys I was facing the same issue yesterday so I created a video on it. Here's the link: https://www.youtube.com/watch?v=AIpNbtdlOjY

@shade001 SAME IT FOR ME ALSO. MOST HATEST THING I FOUND IN MY PC

 

@VINAYAK_BK This Video Should FIX Your Problem : https://www.youtube.com/watch?v=AIpNbtdlOjY

In this video I will be showing you how to rollback to Windows 10 even if your "Go Back" button doesn't work. (Without losing data) #Rollback #Windows10Do co...
Thank you so much for this workaround, works like a charm.
I manually deleted the windows.old folder will it still work? When I click on Reset PC, it only shows a loading icon and then stops.

The "Go Back" feature is working again as of Build 22000.100. As to other person asking about the windows.old folder. If you delete the windows.old folder you won't be able to revert back to Windows 10 or the previous version of Windows even if it's prior to ten days. 

@shade001 I have the same problem here.  I hate Windows 11.  and want to stop automatic update. Windows is getting worst and making junk hardware and software because Bill Gate is not in control anymore.

@Kapil AryaThe thing is I can't go back to windows 10 now it says "this option is no longer available on your pc" which is because it's been more than 10 days. What do you think is there any option I can go back to windows 10 from 11?