Forum Discussion
Trouble with shutting
Hi there
Since a couple of days I´m experiencing an issue with Win 11 22H2.
When I finish the work, and press shut down, the system doesn´t do properly, the screen gets frozen and must have to press the power button for shut it.
Yesterday and today tech of Microsoft tried to fix and find the trouble, but weren´t able to do it.
If I continue pressing and shutting down in the described form, the life of SSD will be shortest.
Any help will be appreciated
- Did you install any program before this problem started?
Are you able to restart your PC?
Does it happen on battery or when you are plugged in?First answer no.
Second answer, yes but the screen gets frozen, appears the circle saying Restarting Windows, arrives to the 90% or so and nothing more.
Third answer it´s not a laptop it´s a desktop. So always plugged in.
Thanks for your interest.
Also the problem appears when I try to restart the computer.
Screen gets frozen, by complete.
If I press the power button, force it to close, wait 2 minutes, and then power on, and appears the windows initial without PIN, and press shutdown, it does it normally....
Any help will be appreciated. Thanks
- Thank you for your information.
Firstly, open start and search for feedback and open the Feedback Hub app and report this issue.
Try performing Clean Boot and see if the problem persists?
Have a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3ddHello...
Will try to see tomorrow what's happening.
I have downloaded the version 25, but due the troubleshoot described, isn't installed properly.
I will give feedback.
I am having the very same issue that you are after the updates and so far no luck the microsoft tech told me to come here so hopefully you can let me know what the solution is to fix this?Gunher_Class
- Make sure report your issue using the Feedback Hub app.
Try update Windows and check for update for drivers and firmware from your device's manufacturer website.
