Forum Discussion

Gunher_Class's avatar
Gunher_Class
Copper Contributor
Apr 27, 2023

Trouble with shutting

Hi there Since a couple of days I´m experiencing an issue with Win 11 22H2. When I finish the  work, and press shut down, the system doesn´t do properly, the screen gets frozen and must have to pre...
Reza_Ameri's avatar
Reza_Ameri
Silver Contributor
Apr 29, 2023
Thank you for your information.
Firstly, open start and search for feedback and open the Feedback Hub app and report this issue.
Try performing Clean Boot and see if the problem persists?
Have a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
Gunher_Class's avatar
Gunher_Class
Copper Contributor
Apr 30, 2023

Reza_Ameri 

 

Hello...

Will try to see tomorrow what's happening.

I have downloaded the version 25, but due the troubleshoot described, isn't installed properly.

 

I will give feedback.

 

  • Gunher_Class's avatar
    Gunher_Class
    Copper Contributor
    Apr 30, 2023

    Hello.

     

    After running the clean boot, the troubleshoot continues, has made a little progress,  it attempts to close, I believe arrives to some part of the code and then gets freezed or enter in a loop.

     

    So extrange... unfortunately doesn't allow to install the new launch....preview

     

    Attached are 2 picts showing the screen state...

     

     

     

    • Reza_Ameri's avatar
      Reza_Ameri
      Silver Contributor
      Apr 30, 2023
      Glad you report the problem.
      Open start and run Command prompt as administrator and type the following command:

      sfc /scannow

      Press enter and let it runs.
      • Gunher_Class's avatar
        Gunher_Class
        Copper Contributor
        May 02, 2023

        Reza_Ameri 

         

        Good day!! and good news!!

        All system scanned no signs of corrupted files.

        SSD checked and fortunately no bad sectors.

         

        For any other member in case of this type of incident, I personally recommend, to run a clean image of the O/S. So in that case Windows, cleans (in my opinion), corrupted or damaged files, not presented at the scan (such as the one performed by the technicians of support of Microsoft, remotely).

         

        Regards

    • Gunher_Class's avatar
      Gunher_Class
      Copper Contributor
      Apr 30, 2023

      Reza_Ameri

       

      Good day

      After investigating a little more, at the channel without success, I arrived to a solution provided by Microsoft in one page.

       

      What to do? Well try to run a clean image, without loosing any datum, it will take a while, using the prompt command in an administrator mode, it takes datums from the site and cleans everything. After that I have installed the updtate  Windows 11 Insider Preview 25352.1 (zn_release) with success.!!!

       

      Thanks for your help and dedication!!!.

Resources