Forum Discussion

Copper Contributor

Apr 27, 2023

Trouble with shutting

Hi there Since a couple of days I´m experiencing an issue with Win 11 22H2. When I finish the work, and press shut down, the system doesn´t do properly, the screen gets frozen and must have to pre...

Gunher_Class

Copper Contributor

Apr 28, 2023

Also the problem appears when I try to restart the computer.

Screen gets frozen, by complete.

If I press the power button, force it to close, wait 2 minutes, and then power on, and appears the windows initial without PIN, and press shutdown, it does it normally....

Any help will be appreciated. Thanks

Reza_Ameri
Silver Contributor
Apr 29, 2023
Thank you for your information.
Firstly, open start and search for feedback and open the Feedback Hub app and report this issue.
Try performing Clean Boot and see if the problem persists?
Have a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
- Gunher_Class
  Copper Contributor
  Apr 30, 2023
  Reza_Ameri
  
  Hello...
  Will try to see tomorrow what's happening.
  I have downloaded the version 25, but due the troubleshoot described, isn't installed properly.
  
  I will give feedback.
  - Gunher_Class
    Copper Contributor
    Apr 30, 2023
    Hello.
    
    After running the clean boot, the troubleshoot continues, has made a little progress, it attempts to close, I believe arrives to some part of the code and then gets freezed or enter in a loop.
    
    So extrange... unfortunately doesn't allow to install the new launch....preview
    
    Attached are 2 picts showing the screen state...