Phone link says I already have the phone set-up with another app

Occasional Contributor

The Phone Link on the computer is where the issues are and under Calls


I have lost the ability to use the phone feature.

I've followed calls troubleshooting.

I removed all Bluetooth apps including unpairs. This didn't fix the issue.


I've terminated, repaired, and reset then I cleared these again and uninstalled.

Redownloaded it from the Microsoft store and still cannot connect.

Microsoft store and Windows Updates are up to date. 


On the Samsung S20fe phone

I've cleared Link to Windows/Link to Windows Service.

The phone is all up to date


Update: The issue is happening as soon as I confirm the pin with the computer and phone to connect to calls. It will then say that I have another device linked using Bluetooth. 




Phone info: Galaxy S20 FE 5G

Model: SM-G781U

One UI Version: 5.0

Android Version: 13


Computer info:

HP Envy TE 01-1177c

Device name DESKTOP-xxxxx
Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 2.90 GHz
Installed RAM 32.0 GB (31.9 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display


Edition Windows 11 Home
Version 22H2
Installed on ‎10/‎2/‎2022
OS build 22623.1325
Experience Windows Feature Experience Pack 1000.22639.1000.0


Additional message:

Please note: Microsoft Support on Twitter referred me to leave the message in the forum about the issue. 


Quick update: Feedback hub removes just as fast as when it is posted.

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