Windows 365 disconnects on lock, possible to change timeout?
We enabled the SSO/MFA preview and now when our Windows 365 RDP sessions time out they are booting the user off of the RDP session with the message "Windows Remote Desktop Client - You were disconnec...
Found this thread when we had the same issue. The Cloud PC (Windows 365) locked after 15 minutes, and the users where disconnected. When reconnecting the screen goes full screen and the users loose any customization of the screen windows. We were able to solve this with a new device configuration profile in Intune. Increasing the Device Lock timeout (Max Inactivity Time Device Lock). Using Single Sign On function on Windows 365
I know this is an old thread, but I have the same issue. I have created the config profile as mentioned and still our user sessions disconnect after 15 minutes.
I see the registry key change to the time I specified in the config profile. Just does not seem to work for me, unless they (MS) have implemented something else to force this 15 minute rule
jpope76 Hi, we are still using the same config with success:
When we struggled with this we did some testing to verify. Playing a long youtube video also kept the session from unlocking. (This is by design from MS, the sessions is active while the video is playing). Maybe you could use this test to see if there is something else locking the session.
That is the exact same setting I have as I mentioned, but it still disconnects after 15 minutes. I have it set to 2 hours. Can't really tell users to keep playing youtube clips to keep their session active, though that does keep it from locking from testing.
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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:193313":{"__typename":"User","id":"user:193313","uid":193313,"login":"CM42","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-10.svg"},"rank":{"__ref":"Rank:rank:37"},"email":"","messagesCount":4,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-09-13T21:34:25.281-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:3742350":{"__typename":"ForumTopicMessage","uid":3742350,"subject":"Windows 365 disconnects on lock, possible to change timeout?","id":"message:3742350","revisionNum":1,"author":{"__ref":"User:user:193313"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Windows365Discussions"},"conversation":{"__ref":"Conversation:conversation:3742350"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3742350"},"body@stripHtml({\"truncateLength\":200})":" We enabled the SSO/MFA preview and now when our Windows 365 RDP sessions time out they are booting the user off of the RDP session with the message \"Windows Remote Desktop Client - You were disconnec...","body@stringLength":"987","rawBody":"
We enabled the SSO/MFA preview and now when our Windows 365 RDP sessions time out they are booting the user off of the RDP session with the message \"Windows Remote Desktop Client - You were disconnected because your session was locked.\" This is apparently by design because of the ability to use passwordless authentication and the fact the lock screen can't support this. The timeout appears to currently be 15 minutes which is fairly short if the VDI is not your only system you are working in. I am wondering if anyone knows of a way to extend this timeout to 30 or 60 minutes.
This timeout does not occur if the SSO option is disabled in the provisioning policy.
This is on Windows 365 not Azure VDI so there are no backend RDP server settings to change.
Also, if anyone at Microsoft is reading this why does it pop up 2 of the exact same message boxes at the same time for this disconnection message? Kind of annoying.
We enabled the SSO/MFA preview and now when our Windows 365 RDP sessions time out they are booting the user off of the RDP session with the message \"Windows Remote Desktop Client - You were disconnected because your session was locked.\" This is apparently by design because of the ability to use passwordless authentication and the fact the lock screen can't support this. The timeout appears to currently be 15 minutes which is fairly short if the VDI is not your only system you are working in. I am wondering if anyone knows of a way to extend this timeout to 30 or 60 minutes.
This timeout does not occur if the SSO option is disabled in the provisioning policy.
This is on Windows 365 not Azure VDI so there are no backend RDP server settings to change.
Also, if anyone at Microsoft is reading this why does it pop up 2 of the exact same message boxes at the same time for this disconnection message? Kind of annoying.
"},"Conversation:conversation:3742350":{"__typename":"Conversation","id":"conversation:3742350","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3742350"},"lastPostingActivityTime":"2024-04-26T08:11:58.077-07:00","lastPostTime":"2024-04-26T08:11:58.077-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:3742350":{"__typename":"ModerationData","id":"moderation_data:3742350","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3742350_1":{"__typename":"Revision","id":"revision:3742350_1","lastEditTime":"2023-02-14T09:05:40.068-08:00"},"ForumReplyMessage:message:3960078":{"__typename":"ForumReplyMessage","id":"message:3960078","conversation":{"__ref":"Conversation:conversation:3742350"},"author":{"__ref":"User:user:2093157"},"revisionNum":1,"uid":3960078,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Windows365Discussions"},"subject":"Re: Windows 365 disconnects on lock, possible to change timeout?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3960078"},"parent":{"__ref":"ForumTopicMessage:message:3742350"},"body":"Found this thread when we had the same issue. The Cloud PC (Windows 365) locked after 15 minutes, and the users where disconnected. When reconnecting the screen goes full screen and the users loose any customization of the screen windows. We were able to solve this with a new device configuration profile in Intune. Increasing the Device Lock timeout (Max Inactivity Time Device Lock). Using Single Sign On function on Windows 365","body@stringLength":"436","rawBody":"Found this thread when we had the same issue. The Cloud PC (Windows 365) locked after 15 minutes, and the users where disconnected. When reconnecting the screen goes full screen and the users loose any customization of the screen windows. We were able to solve this with a new device configuration profile in Intune. Increasing the Device Lock timeout (Max Inactivity Time Device Lock). Using Single Sign On function on Windows 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nerCommunity","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"CachedAsset:text:en_US-components/community/Navbar-1731977288000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1731977288000","value":{"community":"Community 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I know this is an old thread, but I have the same issue. I have created the config profile as mentioned and still our user sessions disconnect after 15 minutes.
I see the registry key change to the time I specified in the config profile. Just does not seem to work for me, unless they (MS) have implemented something else to force this 15 minute rule
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jpope76 Hi, we are still using the same config with success:
When we struggled with this we did some testing to verify. Playing a long youtube video also kept the session from unlocking. (This is by design from MS, the sessions is active while the video is playing). Maybe you could use this test to see if there is something else locking the session.
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That is the exact same setting I have as I mentioned, but it still disconnects after 15 minutes. I have it set to 2 hours. Can't really tell users to keep playing youtube clips to keep their session active, though that does keep it from locking from testing.
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