Nov 02 2021 05:14 AM
Nov 02 2021 05:14 AM
I'm having an issue where Windows Update keeps updating my graphics driver with the Microsoft driver. I've turned the device installation setting to "No," but Windows keeps updating the graphics driver thus I cannot access the AMD performance app cause the AMD software conflicts with the generic Windows driver.
Is there another way to prevent Windows from updating my graphics card and only allow AMD to update it?
Nov 03 2021 05:12 AM - edited Nov 03 2021 05:13 AM
I normally keep all of my apps and software up to date so that's not the problem. There's a conflict between the "Advanced Micro Devices, Inc. - Display - 26.20.14048.2" update and every AMD update so far.
If I install the latest AMD update the micro update appears in Windows Update as a pending install. When I install the micro update the AMD control panel gives me an error message and won't open.
Nov 03 2021 07:05 AM - edited Nov 03 2021 07:42 AM
Change the following settings, and try running the script at the bottom of this post...
1.) Settings -> Windows Update -> Advanced Options ->
1A.) Receive updates for other Microsoft products (off)
1B.) Get me up to date (off)
1C.) Download updates over metered connections (off)
1D.) Notify me when a restart is required to finish updating (off)
2.) Settings -> Windows Update -> Advanced Options -> Delivery Optimization ->
2A.) Allow downloads from other PCs (off)
3.) Accounts -> Sign-in options ->
3A.) Automatically save my restartable apps and restart them when I sign back in (off)
3B.) Show account details such as my email address on the sign-in screen (off)
3C.) Use my sign-in info to automatically finish setting up after an update (off)
4.) Start Powershell -> Start Menu -> Run -> taskmgr -> File -> Run new Task -> %SystemRoot%\System32\WindowsPowerShell\v1.0\powershell.exe -> Select "Create this task with administrative privileges." -> Click OK.
./sc config EventLog start= auto;./sc config UsoSvc start= auto;./sc config wuauserv start= auto;./net start EventLog;./net start UsoSvc;./net start wuauserv; DISM /Online /Cleanup-image /Restorehealth; DISM /Online /Cleanup-Image /StartComponentCleanup /ResetBase; DISM /Cleanup-Mountpoints; ./SFC /SCANNOW;
Note: The first line enables Windows Update (as well as other services Windows Update needs to be able to function.) The second line is really to restore the image, while it can replace missing operating system components, the third line removes superseded components after updating as well as finalizing the updates so they cannot be uninstalled, with the fourth line cleaning up leftovers from partially mounted images in an unrecoverable state, while the fifth line replaces missing or corrupt files (sure it's slightly more complex, but this explanation is probably good enough.)
DISM should have cleared the Windows Update Cache at this point, which is located in this folder: %SystemRoot%\SoftwareDistribution\Download
"Clean Up the WinSxS Folder" -> https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/clean-up-the-winsxs-folder?vie...
Nov 03 2021 07:15 AM
If you didn't install the wrong driver package from the AMD site, then you may have to look for this driver within the driver store and manually remove it once you have reinstalled the latest drivers (it could be a series of drivers.) I doubt you would need to do this...
This is the path where the files for the drivers are physically located, but you STILL have to use PnPUtil to uninstall them: %SystemRoot%\System32\Drivers
Launch the Command Prompt -> Start Menu -> Run -> taskmgr -> File -> Run new Task -> %SystemRoot%\System32\CMD.EXE -> Select "Create this task with administrative privileges." -> Click OK.
REM Create a list currently installed drivers on the Desktop pnputil /enum-drivers > "%UserProfile%\Desktop\driverlist.txt"
The associated driver names will be listed in the above file as: Published Name: <oem#.inf>
Once you have created the list, you can copy old drivers that are associated with the GPU from the list, into another text file, and then manually create a command line entry for each one to remove them from the Windows Driver Store.
REM Remove a driver from an Online Windows Image pnputil /delete-driver <oem#.inf> /force
"PnPUtil Command Syntax: Legacy Command Mapping" -> https://docs.microsoft.com/en-us/windows-hardware/drivers/devtest/pnputil-command-syntax#legacy-comm...
You ALSO have to check to see if each GPU driver is listed as a service within this registry key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services", and delete any leftover entries accordingly via Regedit or Powershell.
Launch Powershell -> Start Menu -> Run -> taskmgr -> File -> Run new Task -> %SystemRoot%\System32\WindowsPowerShell\v1.0\powershell.exe -> Select "Create this task with administrative privileges." -> Click OK.
dir "HKLM:\SYSTEM\CurrentControlSet\Services" | Format-Table -Property Name
Nov 03 2021 07:31 AM
I have no idea what GPU you have, so it could be any one from this list...
Use Expand to extract the CAB and MSU files, to locate the original INF files to compare with what is already installed (so you know what to remove.)
"Expands one or more compressed files. You can also use this command to retrieve compressed files from distribution disks." -> https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/expand
Start the Command Prompt -> Start Menu -> Run -> taskmgr -> File -> Run new Task -> %SystemRoot%\System32\CMD.EXE -> Select "Create this task with administrative privileges." -> Click OK.
For example, you download hotfix 934307. The Windows6.0-KB934307-x86.msu file is in the C:\934307 folder. You type the following command at a command prompt to expand the .msu file to a temporary folder:
expand -f:* "C:\934307\Windows6.0-KB934307-x86.msu" %TEMP%
"Description of the Windows Update Standalone Installer in Windows" -> https://support.microsoft.com/en-us/topic/description-of-the-windows-update-standalone-installer-in-...
Nov 07 2021 02:37 PM
I'm still having issues. I'm not into editing the like the registry because I'm not an expert in software stuff. I've included a screenshot of the graphics card properties. It's now saying the amd driver and software versions don't match.
Nov 08 2021 01:31 AM - edited Nov 08 2021 01:34 AM
I literally have no idea what type of laptop you have (make and model.) There are so many that have an integrated Vega 3 GPU. I can't actually give you much help, other than to suggest using the auto-detect installer, or a driver from the vendor's website (if it's an all-in-one laptop.) It would give you the exact same driver in most cases, so this can't hurt for now at least -> https://www.amd.com/en/support
EDIT: If you use this method, it often has chipset drivers bundled in with the graphics driver. If that doesn't work then you need the make and model of the laptop, and to manually enter in the values using the list-box on that page (which most likely is going to give you the same result anyways.)
Nov 28 2021 11:41 PM
Dec 15 2021 04:39 PM
Anyone have a solution? I too have the same problem running a laptop with built-in Radeon graphics on 4500u processor......
Dec 18 2021 12:12 PM
Jan 12 2022 01:51 PM
Feb 02 2022 11:03 PM
Feb 19 2022 10:05 AM
@Mousefluff I do have the latest AMD driver and from my reading The MS driver bricks the AMD software. I am now missing Windows 11 updates because of this (I paused updates). Microsoft needs to move this to optional updates, not required updates.
Feb 20 2022 11:25 PM
Feb 21 2022 06:55 AM
Luckily I was able to remove the downloaded driver so it never installed even though Windows update had already downloaded it. Get the update manager for Windows by Dave Xanatos. The current filename is WuMgr_v1.1b. Start that up click on the windows update button upper left then look bottom left. You can leave auto update on or you can actually disable it and handle updates with this program OR you can leave auto update on and uncheck the include drivers box. As soon as I unchecked the include drivers box that driver was gone from the ready to install queue thankfully.
Feb 24 2022 06:36 AM - edited Feb 24 2022 06:38 AM
The only solution I see in resolving this issue is Microsoft stop forcing PCs to update to the generic software. I'm not about to dive deep into my PC's settings to root anything because I will probably mess something up and brick my PC. I want a fix from Microsoft that will allow my graphics card to do it's thing without constantly being overwritten by Windows Update. Every time I update my computer, Windows Update replaces the up-to-date AMD driver with whatever Windows offers. So, I update my PC, go to the AMD website and download their driver tool, reinstall the up-to-date AMD software, and then pause Windows Update for 5 weeks. It's very annoying, but the process works.
Apr 14 2022 05:03 AM - edited Apr 14 2022 05:06 AM
As of 04/14/2022 I am also/still experiencing the same issues on a Asus Rog Strix - Ryzen9 5900 + Nvidia rtx 3060 laptop...
The original amd radeon software installed from factory had issues where you couldn't even update it from the App itself - there was no update button...So i downloaded the "latest" amd adrenaline auto/detect installer. Tried installing, gave me a few microsoft vcredist errors; then proceeded to repairing the c++ packages which then stopped giving me errors to install the AMD software installer.
Finally installed the new updated AMD software and drivers, an update button finally appeared, along with more settings...then a few days later I try to open the software which has auto reverted to an older version and would not open - giving me another error.
I've already tried all the the simple stuff to try to fix these issues, and I definitely don't want to do all that extra stuff...
These bugs are starting to really grind me gears, especially since it's such an easy fix without having to hack your computer...What's the point of collecting feedback if it's never read or used I don't get it...