Forum Discussion
Windows 11 Official broke Surface Pro 7 pen inking
I was running Insider Beta Windows 11 on my Surface Pro 7 without any problems. Everything worked. I updated to the official release and the October 19, 2021 update and it broke my 2017 pen inking an...
Ah it definitely seems you may have some outdated version of the Store. Have you tried WIN+R type wsreset. Make sure you're logged into the insiders tab and the Store. Or you could install via terminal.
Widget install --name "surface diagnostic toolkit"
Widget install --name "surface diagnostic toolkit"
wsreset did nothing for the store. I already have Surface Diagnostic Toolkit for Business installed. In original post, I noted it tests more than consumer version, yet neither tests the Pen.
I did a chat with MS. He gave up quickly when he knew I had already done more than anybody else would have done. And finally he said Recovery - Reset your PC. We stopped at this point.
Right. Easy way out for him. Like I want to reinstall all my apps, reconfigure everything, etc. My 2 year Costco warranty runs out in 2 months. To even start a warranty case, they wanted the machine reset and reinstalled.
If viewing Surface Management Extension in the Store, loads but then the buttons on the Store disappear. If click Open from Library, it does nothing. I updated the Store via Updates. They are set to autoupdate, but I had to manually kick it.
I am stuck. I can't update stuff in Device Manager e.g. Surface Touch Pen Processor because it "doesn't contain a compatible software driver for your device" Catch 22 - driver is for new firmware that is already supposed to be present on the device, but I can't get the firmware updated to accept the driver update.
I did a chat with MS. He gave up quickly when he knew I had already done more than anybody else would have done. And finally he said Recovery - Reset your PC. We stopped at this point.
Right. Easy way out for him. Like I want to reinstall all my apps, reconfigure everything, etc. My 2 year Costco warranty runs out in 2 months. To even start a warranty case, they wanted the machine reset and reinstalled.
If viewing Surface Management Extension in the Store, loads but then the buttons on the Store disappear. If click Open from Library, it does nothing. I updated the Store via Updates. They are set to autoupdate, but I had to manually kick it.
I am stuck. I can't update stuff in Device Manager e.g. Surface Touch Pen Processor because it "doesn't contain a compatible software driver for your device" Catch 22 - driver is for new firmware that is already supposed to be present on the device, but I can't get the firmware updated to accept the driver update.
- And you've downloaded and installed the surface firmware?
- Yes. If you are indicating the big all-in-one update/firmware files. Uninstalled and reinstalled, but Pen stuff never updates. SurfacePro7_Win11_22000_21.092.22602.0.msi and earlier SurfacePro7_Win10....msi
- Don't know how I responded to myself, but wiped disk and reinstalled. After some over-the-air updates, pen started working. It also fixed the touchscreen, whereas before, tracing the spiral with my finger, it would break from 1/2 - 3/4 of a circle. Now I can trace the entire spiral. Thanks for your help RBL. Click thread link for more details