What causes Quick-Books Error PS038 related to paycheck data, and how can it be fixed?

Copper Contributor

I'm encountering Q.B Error PS038 related to paycheck data. Could you explain why this error happens and provide a solution to fix it? I've updated Quick-Books already, but the problem persists.

1 Reply

Hi @WildaROlds 


Q.B Error PS038 typically occurs when there's an issue with paycheck data not being sent or received properly. The primary cause is often outdated pay roll tax tables, or paychecks stuck in the "Online to Send" status. Other causes can include issues with the company file, internet connectivity problems, or corrupted data.

To fix Error PS038:

  1. Update Quick-Books and Pay-roll Tax Tables: Ensure Q.B and the pay roll tax tables are up-to-date.
  2. Send Pay roll Data: Go to Employees > My Pay roll Service > Send Usage Data and follow the prompts.
  3. Verify and Rebuild Data: Use the Verify Data tool to check for data issues, then use the Rebuild Data tool to fix them.
  4. Resend Paychecks: Resend any stuck paychecks.
  5. Consult Support: If the error persists, contact Q.B Support for advanced troubleshooting.

Following these steps can resolve Error PS038 and ensure pay-roll data is processed correctly.

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