Forum Discussion
Unable to Scroll by Clicking Scroll Arrows in Windows 11
A friend is having trouble scrolling by clicking on these small arrows:
While the touchpad scrolling is functioning properly, clicking on these arrows does not move the page. Can you suggest which settings may be causing this issue?
- 1.Check Mouse Functionality:
Ensure that your mouse is functioning properly. Test it on another computer or use a different mouse to see if the issue persists.
2.Restart Your Computer:
Sometimes a simple restart can resolve temporary glitches.
3.Check Application/Window Focus:
Make sure the application or window you are trying to scroll has focus (is the active window).
4.Adjust Mouse Settings
Check Mouse Settings:
Go to Settings > Devices > Mouse.
Ensure that the settings are configured appropriately. You can also try to disable and enable the scroll wheel options.
5.Update Drivers
Update Mouse Drivers:
Right-click on the Start menu and select Device Manager.
Locate Mice and other pointing devices.
Right-click on your mouse device and choose Update driver.
Select Search automatically for updated driver software. - If possible, try connecting a different mouse to see if the issue persists. This can help determine if it’s a hardware issue with the current mouse.
- If your friend has any third-party mouse software (like Logitech Options, Razer Synapse, etc.), ensure that these settings aren't interfering as well. Sometimes, these applications can override default behaviors and cause unexpected issues.
- If the device has a touch screen, sometimes the touch screen settings may interfere with the behavior of scroll arrows. Ensure that touch settings are correctly configured.
