Forum Discussion
Random Freezing on Windows 11 ( Build 22000.318.0 )
Hi SalmanAhmed
Windows 11 has frozen several times today. I did manage to find Driver Easy to download more up-to-date drivers again today and the system should have been running okay.
I have attached the Application and System CSV files for you to inspect.
Thank you for your continued help.
1. To run cmd in elevated mode, right-click on Command Prompt icon, and select Run as administrator.
2. Please execute the below commands step by step:
chkdsk c: /f
sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealthThe first command will scan and fix the errors on the system drive, the second will scan and fix system file corruption issues, third and fourth command will use DISM (Deployment Image Servicing and Management) tool to scan/restore the health of the windows installation image.
I hope these steps could be helpful for you, please do not hesitate to contact me for any further assistance.
hey SalmanAhmed what does this mean
Log Name: System
Source: nvlddmkm
Date: 08/01/2022 05.01.13
Event ID: 14
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: guna
Description:
The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\Video8
0000(0000) 00000000 00000000The message resource is present but the message was not found in the message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="nvlddmkm" />
<EventID Qualifiers="49322">14</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-01-07T21:01:13.1022114Z" />
<EventRecordID>33309</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="12496" />
<Channel>System</Channel>
<Computer>guna</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Video8</Data>
<Data>0000(0000) 00000000 00000000</Data>
<Binary>0000000002003000000000000E00AAC0000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>Thank you for your guidance SalmanAhmed
i have succeeded to save the windows logs in csv format but the application & services gives an error and cannot be saved for some reason it says its too large?!
i also saved the summary page events with all critical events in .evtx format.
problem is how do i attach them for you in this forum?
Hi Kurthh
From Event Viewer, go to Windows Logs, from the right sidebar click Create Custom View, and apply the filter (Check the highlighted boxes) as shown in the screenshot.
Find the logs that occurs at the same time when the Windows got frozen from the below categories.
- Windows Logs > System
- Windows Logs > Application
Dear SalmanAhmed
my knowledge to do this is unfortunately lacking. I opened event viewer but clueless how to send you this info. please advise.
Hi SalmanAhmed i have the same problem and tried your fixes but problem still persists.. any further suggestions welcome.
