Aug 24 2021 04:15 PM
Aug 30 2021 06:37 AM - edited Aug 30 2021 06:38 AM
Same issue here.
Had the problem the first time when doing remote assistance to a 4k monitor. But tried it again today with a full-hd monitor and same error occured.
Sep 20 2021 04:19 AM
Same issue here with a couple of computers. I'm running with 22000.194 release and so far the issue still persist. Disconnect and connect again usually allow me to maximize the window.
Sep 20 2021 11:48 PM - edited Sep 20 2021 11:49 PM
Same here. Close QA a connect again to same PC allow maximize. Usually.
Issue started right after Win 11 upgrade, on Win 10 I didn't notice that.
Sep 28 2021 05:34 PM
Oct 07 2021 12:37 AM
Oct 13 2021 01:03 PM
@SamLeb Quick assist is supposed to be a tool that was included in ALL versions of Windows 10 and I am assuming in Windows 11 as well for users to help one another. I would tend to think MS would have heard of this issue and put it out in one of their fixes. Does any know if this will patched or fixed at all, many users aren't Admins on their computers so....I think this will present a problem still for many users. What would be nice is for MS to put controls or GP's to control access to this.
Oct 18 2021 04:16 PM - edited Oct 18 2021 04:19 PM
Not a fix, but a way of identifying the issue prior, I've found that when launching Quick assist, if it opens with a Windows scroll bar on the right-hand side, when assisting another person, and you connect to their computer, it will not maximise.
Least being aware of this, will prevent from having to tell the person your attempting to assist that you'll have to end the session and go through the process again.
Also, I can confirm this is still happening on Version 22000.258
Hopefully Microsoft fixes this issue soon.
Oct 19 2021 10:31 PM - edited Oct 19 2021 10:32 PM
I have another fix for the above issue that really helped me, I hope this could be useful for others as well.