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carolinebar's avatar
carolinebar
Copper Contributor
Oct 16, 2021

Laptop turns off when unplugged after upgrading to windows 11

Hi!

 

I have an ASUS Zenbook UX450FDX and recently upgraded to Windows 11. After upgrading, I'm facing issues with my laptop turning off instantly when unplugged. I have tried troubleshooting power, updating BIOS, uninstalling battery drivers, but nothing works.

 

Is it possible to revert the windows 11 upgrade, or does anyone have any tips on what to do?

  • SalmanAhmed's avatar
    SalmanAhmed
    Steel Contributor

    Hi carolinebar ,

     

    You can go back to Windows 10 anytime by following steps:

    • Press Win + I to launch settings
    • Go to Recovery > Go Back

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    You have up to 10 days to revert back to the Windows 10.
    Try run Windows Update and download and install all updates.
    Check this issue with your device's manufacturer support.
    Open start and search for feedback and open the Feedback Hub app and report this issue.
    • Reza_Ameri's avatar
      Reza_Ameri
      Silver Contributor
      Make sure report this issue using the Feedback Hub app and also report it to the ASUS support.

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