Forum Discussion

9wood2500's avatar
9wood2500
Copper Contributor
Aug 28, 2023

email unable to forward or reply

the past few days i have noticed in my hotmail that i am unable to forward or reply to emails

the arrows on right corner are gone ( greyed out) and the 3 dots to the side of that at top is greyed out also ( option to reply , forward )

in 2 browsers i experience this edge and firefox

some how the option has disappeared 

11 Replies

  • Thanks for sharing!

    Wondering which way are you accessing your Hotmail Account?

    Is it via the Outlook 365 App or the Windows Mail App or the Outlook Preview or via the browser?

    As well, are you able to take a sreencapture of the affected area and crop it to hide any personal information?

    Thank you,

    Shawn
    • 9wood2500's avatar
      9wood2500
      Copper Contributor

      Deleted 

       

      thank you for the help, i have been having this issue now for over a week, on 2 different devices, 2 different borswer ( on each device) using edge and firefox browser

      never had this issue before ( going back to windows 98) seems a server issue on micosofts side my only conclusion or likely thing cant find anything else on this matter to suggest anything to do on my end

      2 devices same issue?

       

      as is stated in the emails at top right where the blue arrows are to reply or forward are gone ( greyed out) nothing happens if i click on them, the 3 dots next to it for more options the top where it also has forward or reply ( other options below) is also greyed out

       

      mystery i cant figure out

Resources