Forum Discussion
Windows 10 install fails
I have a windows pc which originally had 8.1 installed and later upgraded to 10. Recently I was forced to restore it to it original factory settings, 8.1. I am trying to upgrade it to 10. I used th...
- I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.
Thank you for all your support. It was gratefully appreciated.
Here is the zip file again. I included a word document and pdf document that show the setupapi.log files on the c: drive.
I really appreciate your help.
Hi Richard2085,
- Press Win + R and type compmgmt.msc to launch Computer Management Console (elevated mode), create a new local admin account from Local User and Groups > Users.
- Restart the computer and log in from the newly created local admin account.
- Execute the below commands in the elevated mode of CMD.
REM Deleting old log files
del %systemdrive%\Windows\memory.dmp
del %systemdrive%Windows\setupapi.log
del %systemdrive%\Windows\inf\setupapi.app.log
del %systemdrive%\Windows\inf\setupapi.dev.log
del %systemdrive%\Windows\panther\miglog.xml
del %systemdrive%\Windows\panther\PreGatherPnPList.log
del %systemdrive%\Windows\panther\PostApplyPnPList.log
del %systemdrive%\Windows\panther\setupact.log
del %systemdrive%\Windows\panther\setuperr.log
REM Stopping the update services
net stop cryptsvc
net stop bits
net stop wuauserv
net stop msiserver
REM Renaming the update folders for backup purposes
ren %systemroot%\softwaredistribution softwaredistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak
REM Starting the update services
net start cryptsvc
net start bits
net start wuauserv
net start msiserver
- Follow the link to download Windows Media Creation Tool, run the installation directly, and select the option "Upgrade this PC now":
http://go.microsoft.com/fwlink/?LinkId=691209
- Did as outlined. All the delete commands could not find the files. The rename command: ren %systemroot%\softwaredistribution softwaredistribution.bak resulted in an access denied.
The upgrade again failed at 73%.
Do you need to review any files? Hello, have you tried to download the update assistant - this tool prepares the components for installation and sometimes it can be helpful.
I do not know if it is possible to perform this step if you have version 8.1, but maybe someone has already done so?
Start fresh with a clean installation of Windows 10 (microsoft.com)
