Forum Discussion

lpham's avatar
lpham
Brass Contributor
Nov 04, 2020

Windows 10 20H2 Restart Issue

Recently, we piloted some machines to Windows 10 20H2 and we run into an issue with the Settings -> Accounts blade.  When we go into Account, we get an error message saying that Windows will restart in 1 minute.  Other options seems to be ok.  Anyone else experiencing this issue?

 

Here's the User32 error log:

The process wininit.exe has initiated the restart of computer <logged on username> on behalf of user for the following reason: No title for this reason could be found

Reason Code: 0x50006
Shutdown Type: restart
Comment: The system process 'C:\WINDOWS\system32\lsass.exe' terminated unexpectedly with status code -1073740940.

Windows 10 20H2
  • Reza_Ameri-Archived's avatar
    Reza_Ameri-Archived
    Bronze Contributor
    Nov 05, 2020

    lpham 

    Are they using Microsoft Account or Local Account?

    In case it is Microsoft Account, are you connected to company's account or Microsoft's personal account?

    Have you tried running sfc /scannow in command prompt?

    Check and see if there is any pending updates?

    • lpham's avatar
      lpham
      Brass Contributor
      Nov 05, 2020

      Reza_Ameri-Archived They're on-prem accounts synced up into AAD.  We're currently hybrid-joined to AAD.  I have ran sfc /scannow but it did not find anything.    

      • Reza_Ameri-Archived's avatar
        Reza_Ameri-Archived
        Bronze Contributor
        Nov 06, 2020

        lpham 

        In the affected devices, open start and search for feedback and open Feedback Hub app and report this issue.

        You may look into Event Viewer and see if you could find anything.

        In case, it is urgent contact Microsoft Support.

Share

Resources