Forum Discussion
Reporting Feedback using Feedback Hub app in Windows 10 is always a good idea
Hi,
There are times when a user a posting a suggestion or bug or problem in Microsoft forum including Microsoft Technical Community and normally, I will advise them to report it through the Feedback Hub app and some users complain like it is not a good idea to direct users to Feedback Hub app and I would like explain why it is important to ask user to submit a feedback using Feedback Hub app.
I normally guide users through the troubleshooting steps like asking them to run commands, check log files, update drivers and so on. In addition, I am also asking them to submit a feedback through the Feedback Hub app (even if the problem have been solved) because this way I could inform the Windows team about the issue and user could submit log files and Windows team could take pro-active steps.
For example, consider a question where user asked about a display problem and as I engage the question, I discovered it is due to the Graphic Card driver and user update his/her driver and problem have been fixed. In this case, I still ask user to report this issue because this way people with same issue could upvote it and submit feedback and then when Microsoft is aware of the issue, they might include the driver through Windows Update or update Windows , so it won't produce the same issue in future and this way it helps other users.
Wouldn't that be better like users would solve their issues by updating Windows rather than going through posts in forums over and over? Of course, while Windows team working on solving the issue , forum is a good place to find out about manual fix.
In addition, this is a public forum and when we want to troubleshoot the issue, it is not recommended to ask them to publish log files because it might contains personal data and in public forum, it is risk to their privacy , while Feedback Hub is sending log files privately and it is with respect to privacy.
I hope, this post clarify why it is important to ask users to submit issue through the Feedback Hub app in addition to the troubleshooting steps.
What I mentioned was Feedback Hub is not the replacement for solution but it is additional steps. I will first share my solution and then ask them to send a feedback but sometimes it is a bug and would required investigation and in this case the only way is to file a report. Like you say it is not a two way communication but it gives data and insight to make it smarter. Not every user set to send all data to Microsoft and Feedback Hub is a good way to make sure feedback will be sent to the Windows team and others with the same issue would be able to upvote so it goes to priority.
Feedback Hub is NOT a replacement for this forum or support but it is additional steps.
45 Replies
Please explain what comment is involved?
Persuading the MTC to ignore the comments of other Members is a new experience for me!
I miss your justification that could convince others!
- Good question and thank you for that.
Earlier there was a comment telling "we should refrain from setting fake comments as best responses."
I consider this language of speaking offensive, while I permit logical and polite critics, I won't tolerance comment sounds like offensive. However, this is not consider a CoC violation in this forum (while this is the case in other forums and such a posts will be removed.)
In case, I post a reply directly to the user like telling be respectful, then I expected to receive similar comment (I had the same experience) and this would turn a healthy discussion in this community into a ground for personal argument and this is what I don't want. Therefore, I simply ask users to ignore such comments and if there was any other offensive reply by the user, I will ignore.Hello
I think you don't have to worry about one comment!
And was the request submitted to the Moderator?
But writing to ignore may not be effective!
I don't see the insult - since then I no longer mark my own answers as the best, even as no one else has responded.
- Feedback Hub has the terrible problem of never getting rid of old issues. So the same old issues are in there with 10,000+ votes, they may even have been fixed, but they just sit there hogging up the top issue spots. That's what it looks like to me, so I just stopped using it.
I send feedback occasionally, but I won't follow it up anymore, the app / system is just no good. If we had a system for closing issues or categorizing them better I might return. But Microsoft have had years to do something about it, and they are just so slow. I give up. - Posting a topic and accepting your own comment as best response 😄
- Microsoft Tech Community sending me email and asked me to mark as an answer. Actually, this is discussion rather than question but we couldn't select different format for discussion and questions so I have to mark the one which I personally believe is more closer to my desire answer as an answer.
- You don't have to mark one, it's a generic Email.
if I wanted to do the same then I would have 9999 fake accepted answers on my profile.
Witam mam bardzo ważne pytanie! Czy sugerujesz użycie Centrum opinii — i czy informacje o błędach przy użyciu tego narzędzia — czy jest to aplikacja Microsoft Store? proszę rozwinąć ten temat który jest dla mnie bardzo interesujący! Czekam na więcej informacji! Andrzej
Please feedback on this tool (can be a recommendation - user manual)
https://www.microsoft.com/store/productId/9NBLGGH4R32N
- That's the feedback hub app, yes.
that's the same tool.
You also have to remember that feedback hub is not a 2 way method of communication, not for tech support, not every problem someone is experiencing should be reported in feedback hub. if that was the answer to everything, there wouldn't be any support forums.
and if you or someone else doesn't know the answer to the problem, still not good to suggest feedback hub, maybe someone else knows how to help them.
if the problem is caused by a 3rd party software, Windows team can't do anything about it, they can't change anything in Windows for that one software.
another fact to remember is that Feedback hub is filled with lots of posts, that include but not limited to, off-topic, spam, content-free etc., and also as Windows devs themselves said when asked, they can't attend to every single piece of feedback.
the 3rd important fact is that Windows automatically sends telemetry and diagnostic data and problem reports to the Microsoft.
What I mentioned was Feedback Hub is not the replacement for solution but it is additional steps. I will first share my solution and then ask them to send a feedback but sometimes it is a bug and would required investigation and in this case the only way is to file a report. Like you say it is not a two way communication but it gives data and insight to make it smarter. Not every user set to send all data to Microsoft and Feedback Hub is a good way to make sure feedback will be sent to the Windows team and others with the same issue would be able to upvote so it goes to priority.
Feedback Hub is NOT a replacement for this forum or support but it is additional steps.
- Hello. Reza_Ameri . Your best answer is missing instructions - how to properly send valuable feedback! At the same time read the supplement that I will give here: Send feedback to Microsoft with the Feedback Hub app
The Feedback Hub app in Windows 10 lets you send problems and suggestions to Microsoft.
https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332
It is a confirmation that this is a very complicated action, requiring experience and only the idea is too little!
Hi Now I just saw that it is in Polish I shared - I have already changed - please forgive me (automatic translation shows everything in my language) only the entry as not logged in led to an explanation) The topic of communication with the Feedback Center is just constant errors in assigning the topic to the problem and its solution for the future is a very strategic topic - the relationship of notification and acceptance of the application by Microsoft it should be better refined for the benefit of all concerned! Thank you Andrew Hi! Feedback Hub app for Windows 10 - how does it work? Is it simple and worth using? Does this help you send feedback? Describe your experience is important to me! Because I think this app works badly! This is complicated, and the normal user is not able to properly follow the next steps - including correctly submit feedback! The procedure in which a topic is automatically assigned introduces an error, manually selecting a topic requires a lot of experience and most often fails! This is a place where you can read offensive texts of hejtu and certainly such entries are visible for months. This product needs to be improved and should not currently be recommended as a solid tool! Frequent feedback requests when opening other apps are very annoying and interfere with your work. Recommending this tool to everyone is not appropriate! Writing in a language other than English, there are practically no official answers and no one analyzes users' posts! Having an internal account for testers looks much better! I am writing about an app for the average user who does not want to use this product because he does not trust that his opinion is needed and will be used to improve Microsoft products! Please convince everyone that this is not true. I do not recommend this application! Please write your opinions on this topic Thank you Andrew
- just wanna say it's hard to read when you write in that font.
