12-21-2017 10:09 AM
Sorry if this is in the wrong place, this is hardly an old codger friendly site! I'm guessing it's because of that enormous enormous update a few days ago (that prevented me from using the computer for a whole evening - thanks a bundle microsoft!) that my phone will no longer connect to the laptop. It doesn't appear in the files list. There's a message on the phone that I can't use bluetooth as well as something else I can't remember, which is new. I tried turning bluetooth off but it doesn't help. I've had to drag my ancient xp machine out of the attic just to move a couple of albums onto the phone. I have to say I've never known any of these pestilential updates to be improvements, dies anyone know how to cure the damage caused by this one? Many thanks
12-27-2017 09:21 AM
I'd recommend contacting support for this situation: https://support.microsoft.com/en-us/contactus/
01-01-2018 01:23 PM