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Fred_Surkamp_LeroyBoym's avatar
Fred_Surkamp_LeroyBoym
Copper Contributor
Aug 11, 2021

Blue page says "Your device ran into a problem and needs to restart".

I go to a blue page that says "Your device ran into a problem and needs to restart".  We're just collecting some error info, and then we'll restart for you.  I get a message that it is 100% complete....
Fred_Surkamp_LeroyBoym's avatar
Fred_Surkamp_LeroyBoym
Copper Contributor

ShashankDahat,@ links to members

 

Currently, the Windows Specification read:

Edition Windows 10 Home
Version 20H2
Installed on ‎8/‎27/‎2021
OS build 19042.546
Experience Windows Feature Experience Pack 120.2212.31.0

 

I'm connected via ethernet because the wireless system kept cutting in and out.  These are the updates pending restart and installation:

 

1) 2021-08 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5005033)

 

2) 2021-08 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 20H2 for x64 (KB5004331)

 

3) Intel Corporation - SCSIAdapter - 7/15/2019 12:00:00 AM - 16.8.3.1003

 

And here is a list of Driver Installations that may or may not be needed for installation: (See attachment below).  Other than the wireless cutting in and out the system seems to be running fine, but there has to be something causing my computer to crash and the need to reinstall Windows 10.

 

Sincerely,

Fred Surkamp

Deleted's avatar
Deleted
Aug 30, 2021

Fred_Surkamp_LeroyBoym 

Hello
Optional drivers you can install all - if they are not needed
Update service will update them , or remove.
You probably have installed some outdated program that causes problems - try to remove unnecessary applications .

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