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Fred_Surkamp_LeroyBoym's avatar
Fred_Surkamp_LeroyBoym
Copper Contributor
Aug 11, 2021

Blue page says "Your device ran into a problem and needs to restart".

I go to a blue page that says "Your device ran into a problem and needs to restart".  We're just collecting some error info, and then we'll restart for you.  I get a message that it is 100% complete....
ShashankDahat's avatar
ShashankDahat
Iron Contributor
Could You Please elaborate on the problems you are facing??Also what state is windows on your computer? Is it installed and does it run? Is it installed but doesn't run? or it is just not working? how about your files? are they safe?

Thank You
Have a great day
Shashank Dahat
Fred_Surkamp_LeroyBoym's avatar
Fred_Surkamp_LeroyBoym
Copper Contributor
Aug 30, 2021

ShashankDahat,@ links to members

 

Currently, the Windows Specification read:

Edition Windows 10 Home
Version 20H2
Installed on ‎8/‎27/‎2021
OS build 19042.546
Experience Windows Feature Experience Pack 120.2212.31.0

 

I'm connected via ethernet because the wireless system kept cutting in and out.  These are the updates pending restart and installation:

 

1) 2021-08 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5005033)

 

2) 2021-08 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 20H2 for x64 (KB5004331)

 

3) Intel Corporation - SCSIAdapter - 7/15/2019 12:00:00 AM - 16.8.3.1003

 

And here is a list of Driver Installations that may or may not be needed for installation: (See attachment below).  Other than the wireless cutting in and out the system seems to be running fine, but there has to be something causing my computer to crash and the need to reinstall Windows 10.

 

Sincerely,

Fred Surkamp

  • ShashankDahat's avatar
    ShashankDahat
    Iron Contributor
    Aug 31, 2021
    Hello Fred
    When Windows informs that some optional updates are available then that doesn't mean they are necessary...
    You have a problem with wireless devices right?
    Just download the dell support assist from dell's official website and check for drivers.It will automatically install the necessary drivers..

    Thank you
    Have A Great Day Ahead
    Shashank Dahat ⟭⟬
  • Deleted's avatar
    Deleted
    Aug 30, 2021

    Fred_Surkamp_LeroyBoym 

    Hello
    Optional drivers you can install all - if they are not needed
    Update service will update them , or remove.
    You probably have installed some outdated program that causes problems - try to remove unnecessary applications .

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