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cliff brock's avatar
cliff brock
Copper Contributor
Aug 23, 2021

automatic display update

The above display adapter comes up automatically. I delete it, install MS default display and it comes right back whenever I am connected to net. Unplug net and both my monitors come right up. Plug net back in and #1 (Asus) disappears. Turn off #2 (Sceptre) and #1 reappears. Only when net is disconnected can I get both monitors to show.  Tech's notes below.

 

 

Issue:

After 7/30/21 Dell update: Second monitor turns off in windows. When machine is booting, both monitors display dell logo. After windows loads, 2nd monitor turns off

Machine service tag: 2D0PPX2

 

Steps taken to diagnose system:

Taken off splitter. Only have one monitor on each cable.

Uninstalled and deleted driver for U630 Video card after unstallingu630 driver and rebooted into windows with no inet. (System runs fine under MS default driver. If machine not plugged into Inet.)

If plugged into Inet, driver is reinstalled from someplace and 2nd monitor no longer works in windows.

 

Steps taken to resolve issue:

NO screen saver active.

Made new power plan. With settings set to high.

Swapped out grey cable with another HDMI cable on Asus monitor.

Uninstalled Mcfee.

Took check mark out of desktop in onedrive back up.

 

Tuned machine:

Removed programs you don’t use any longer

Ran reg. startup keys to stop programs from loading at startup

Used Msconfig to turn of UAC.

Possible sfc issue on machine. Will diag, later

  • Spigolo's avatar
    Spigolo
    Iron Contributor

    Hi cliff brock 

     

    Disable automatic driver install.

    Win+R and type: systempropertieshardware

    Device installation settings

    Set to NO

    • cliff brock's avatar
      cliff brock
      Copper Contributor
      Tried that, but tried it again. As soon as I turn on the second monitor the primary loses signal. It is the Intel Display that I can't get not to load. Turning it off does not do it.

      Thanks for the suggestion, but it does not change anything.
      • Spigolo's avatar
        Spigolo
        Iron Contributor
        Which is the exact model of your computer?
        How do you connect both monitors? Which cable at which port?

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