Deliver Viva Glint Services

Viva Glint Delivery Templates and Resources for the Customer Journey: 

Implementation & Adoption: 

1. Technical Resources: Includes information on technical support, accessing your customer’s Glint tenant, links to additional technical enablement resources, etc. 
2. Kickoff and Success Planning:  Validate business and operational goals, align on expectations for the implementation, launch, and the relationship overall.  
3. Technical Workshop and Employee Data File Import:  Educate your customer on the importance of a well-organized, accurate data file for clear, actionable results for managers and teams.  
4. Survey Set Up and Launch: Set timeline expectations, monitor progress of the project to meet deadlines and record configuration decisions to refer to at a later point in time.  
5. Results Roll Out and Action Taking
6. Transform (Value and Success Review) 

People Science/Advisory: 

1. Vision and Strategy: Define a vision and overarching strategy for people success and employee listening. 
2. Program Design: Design a modern survey program that delivers on your customer’s employee experience and business priorities. 
3. Executive Consultation: Help customer executives focus on the most important insights to inspire change. 

How to get access to your customer’s instance?  

As a partner, you'll be a strategic advisor to a customer. Depending on the services you're providing to the customer, you may or may not need access to the customer's Viva Glint tenant. If access is required, follow these steps to get access to the customer's Viva Glint tenant:   
  

• Step1: An Entra ID tenant admin at the customer creates a member account in the customer Entra ID tenant for you, the partner.  
• Step 2: In Viva Glint, the customer adds you, the partner, to a Support user role. A support user would need a Company Admin role in order to access Advanced Configuration settings within the platform.   
    

Filing a support ticket on behalf of the customer also requires a user to be a service admin in the Microsoft Admin Center. 

Microsoft Documentation and Resources:  

Microsoft provides documentation and resources in a variety of ways, most of which are publicly available: 

• Cloud Transform: Clear, actionable guidance and resources that can help you build your Microsoft Viva business. 
• Microsoft Adoption: Resources to help you guide customers through initial Viva Glint adoption and beyond. Includes resources like an adoption guide, project checklist, and papers about the Viva Glint methodology and best practices. 
• Microsoft Learn: Documentation and learning paths for administrators, HRBPs, managers, and partners 
• Microsoft Support: End user documentation for survey takers.  
• Microsoft Viva Community: Interactive community of Glint users, including events, blogs and member discussions.  
• Viva Glint Partner User Group: NDA only access to information specific to Viva Glint partners.