When a new customer relationship starts, it's important to validate business and operational goals, align on expectations for the upcoming implementation and launch, and the relationship overall. Typically, the kickoff and success planning meetings include:
- Services team(s) and contract overview
- Success measurement and planning discussion
- Expectation setting for a successful launch, including a high level project overview and timeline
- Best practices and available resources overview for successful partnership and Viva Glint experience
Resources can be found on our private teams channel "VG-Announcements and Resources" > Files > Implementation & Adoption:
- Viva Glint Partnership Kickoff deck template: Use this resource to facilitate a successful customer kickoff meeting and begin your Viva Glint customer relationship. This document can serve as a starting point, but feel free to modify to best suit what your objectives are for this session.
- Viva Glint Success Planning and Implementation deck template: Use this resource to facilitate a successful planning and implementation conversation as you set project goals and agreed upon expectations. This document can serve as a starting point, but feel free to modify to best suit what your objectives are for this session.
Updated Oct 01, 2024
Version 9.0CaitlinOdame
Microsoft
Joined April 05, 2023
Viva Glint Partners
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