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JCC77
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Joined 5 years ago
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MS Teams Crashes often on Core 2 Duo laptop
Hope everyone is doing well. So, just as many other families, we've had to pull out several laptops and computers to join our increased remote calls and meetings. We've already purchased a new laptop and are thinking of buying another one. Our old Dell Studio 1537 doesn't perform well with Teams. It crashes often (only with Teams). It meets the minimum HW requirements, as follows: Intel(R) Core(TM) 2 Duo CPU T5800@2GHz RAM 4 GB 206 GB available on HD Windows 10, 64 bits Display Mobile Intel(R) 4 Series Express Chipset Family 1280 x 800 Memory 1695 MB VRAM 64 MB Nevertheless, MS Teams app freezes (>30 sec) or crashes often before or during meetings when: starting up, pressing Teams mute button, pressing Teams camera button, changing Teams users (log off-log on), moving around the Teams menus, etc. I just did a clean re-install of Windows (HD formatted), only installed MS Teams (no other software), didn't load our user files, disabled Cortana, etc. After that, opened MS Teams and before one minute had passed and before joining a meeting, MS Teams crashed and restarted. I see that the processor is often close to 100% utilization, going down to 80-60% after some time. Memory wanders around 80-90%. Strangely enough, we have no issues whatsoever when joining the exact same Teams meetings on our Android and iOS phones. And we don't have to use the newest phones. Teams works perfectly on an iPhone 6S and on regular Android phones. However, they are rather small to join or lead classes. On them, response time is almost immediate and you can have several apps open simultaneously. So, I decided to post this before going out to purchase one other laptop or tablet. I would like to understand what is causing the problem before buying it and having problems with it too. Is a faster processor more important? More memory? Better graphics card? Thank you.Solved6.5KViews1like12Comments
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