User Profile
tbenschop
Copper Contributor
Joined 2 years ago
User Widgets
Recent Discussions
Using forms for customer satisfaction survey
Hello, I would like to know if Forms is capable of doing the following: We would like to send a mail to a customer based on a trigger (record that "belongs" to the customer in our datawarehouse gets a certain value). I think we can do this using Power Automate. But here it gets tricky: the unique ID of this record should be somehow embedded in the form that gets sent out. Also when we receive the repsonse, it should be accompanied with this ID, so we can link it to the record I mentioned earlier. Summary: record in database changes --> mail gets sent out with link to Form with an unique ID --> customer fills in Form, sends it an sends the unique ID back with it --> we receive the Form info and are able to "attach" it to the customer's record in our database using the unique ID. Can someone help how to manage this? For example, how do I embed the unique ID in the Forms link in the mail that gets sent out?593Views0likes2CommentsMake setting only active for specific inbox
Is het possible to make the following setting (translated): Options/E-mail/Outlook windows/reading window/Mark item as read when selectoin gets changed ...only active for a specific inbox? Right now it is active on everything. The case is that there is a specific shared inbox that relies un the unread mark. Sometimes people read it by accident and it gets unintentionally marked as read. This setting makes it a lot harde to do this by accident, but since it works on all inboxes, it is not useable.292Views0likes1Comment
Groups
Recent Blog Articles
No content to show