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mdazure
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Joined 3 years ago
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Idea: Allow support agents to report customer feedback on the relevant Azure fora
When working with support on resolving an issue with Azure (or other services like AzureDevOps) it happens that the underlying problem is interpreted as a feature and not a bug. The support agent will then suggest to close the case by saying "Below is a link to leave feedback for the product team. The feedback is constantly being monitored by our product group and all feedbacks are reviewed and checked by our Team" The issue with this approach is that it requires an additional action from the customer. Instead, some of the burden placed on Azure customers could be reduced if a customer could ask the support agent to provide feedback on the forum. Cross posted also at https://feedback.azure.com/d365community/idea/6b555c53-bb3d-ee11-a81c-0022484c92b1 Update on 2023-12-05. Since the cross-post on feedback.azure.com appears to be blocked or deleted, here is a new copy https://feedback.azure.com/d365community/idea/4d7a9404-4b93-ee11-a81c-0022484c92b1489Views0likes0CommentsIdea: Require support agents to request changes to the public Azure documentation
When a support case is resolved, it often results in a conclusion that the official Azure documentation at https://github.com/MicrosoftDocs/azure-docs is not up to date, incomplete or incorrect. This happens also for other Microsoft products like https://github.com/MicrosoftDocs/azure-devops-docs As an Azure customer, I spend time working for Azure in order to help debugging the issues, but after the problem is found, there is no public visibility of the discovered solution. There are problems with this: 1. I need to maintain an internal version of the corrected documentation notes 2. other Azure customers facing the problem will likely need to spend time with support again Requiring the support agents to reflect the information in the public Azure docs may help to shift some of the burden from Azure customers to Azure documentation teams. Cross posted also at https://feedback.azure.com/d365community/idea/6b555c53-bb3d-ee11-a81c-0022484c92b1 Update on 2023-12-05. Since the cross-post on feedback.azure.com appears to be blocked or deleted, here is a new copy https://feedback.azure.com/d365community/idea/2aaa9845-4a93-ee11-a81c-0022484c92b1432Views0likes0Comments
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