Syncing Multiple Azure DevOps Orgs to One ServiceNow Instance Without Forcing a Shared Workflow
If your organization runs more than one Azure DevOps org, whether from an acquisition, a spun-up subsidiary, or business units that never consolidated onto one instance, you already know the visibility gap. Central ServiceNow has no idea what's happening in any of them unless someone checks manually. Your team ends up pulling status updates by hand, chasing changes across orgs, and reconciling what got closed where. That works well for a couple of orgs, but it falls apart past that. Why a Shared Workflow Usually Creates a Bigger Problem Migrating everyone onto a single Azure DevOps org would close the visibility gap on paper. Each org's area paths, iterations, states, and processes took years to get right, and a forced migration undoes all of it. A sync layer between each Azure DevOps org and your central ServiceNow instance closes the same gap without touching how any individual org works day to day. Each org keeps its own configuration. ServiceNow ends up with a rolled-up view across all of them. Common Use Cases Post-Acquisition Org Sprawl Current Setup: A company acquires another company, or runs several business units, each with its own Azure DevOps org and its own way of working. Problem: Central ops has no single view across orgs, and checking each one by hand doesn't scale past a few teams. Solution: Connect each Azure DevOps org to the central ServiceNow instance separately, each with its own sync rules. ServiceNow gets one rolled-up view, and no org has to change how it works. Bi-Directional Status Sync Between Delivery and Support Current Setup: Support logs incidents in ServiceNow. Development tracks the corresponding work in Azure DevOps, sometimes across several orgs. Problem: Support has to ask developers for status or check Azure DevOps boards directly, and developers end up relaying the same update twice. Solution: Sync status, comments, and priority both ways, so an update in either system shows up automatically on the other side. Field-Level Control Per Org Current Setup: Each business unit or subsidiary has its own rules about what data can leave its Azure DevOps org. Problem: A single shared integration with one set of mapping rules risks exposing fields an org never agreed to share outside its own boundary. Solution: Give each org's connection its own outgoing rules, so a subsidiary decides exactly which fields leave its Azure DevOps org, field by field. Handling Closed and Read-Only Work Items Current Setup: ServiceNow blocks writes to closed incidents through ACLs, and Azure DevOps can hit a similar restriction on closed or read-only work items. Problem: A sync that keeps trying to write to a closed item throws the same error repeatedly, and the real problems get buried under the noise. Solution: Filter closed and read-only states out of the sync, or let the errors surface if operations wants visibility into them. What to Evaluate When Choosing an Approach A few criteria matter more than others once you're running this across multiple orgs. Decentralized configuration: does each Azure DevOps org get its own connection and its own rules, or does everything route through one shared setup? Filtering: can you scope the sync with something like WIQL queries on the Azure DevOps side, by area path, iteration, work item type, or tag? Field mapping: does it handle the difference between ServiceNow's field structure and Azure DevOps work item fields without dropping data? Common pairs are ServiceNow State to Azure DevOps State, ServiceNow Priority to Azure DevOps Priority, and ServiceNow Assignment Group to Azure DevOps Area Path. Custom fields usually need explicit mapping rules. Conflict handling: what happens when both sides update the same field at the same time, and what happens with closed or read-only items specifically? Security: Entra ID or OAuth authentication, PAT management per org, role-based access, audit logging, and whatever compliance certifications your security team asks for during review. Direction: bidirectional where both teams update shared fields, one-way where only one side should ever write. Technical Approaches Service Hooks and REST APIs Azure DevOps Service Hooks paired with the ServiceNow REST API give you sync in both directions. A change in Azure DevOps triggers a Service Hook, which calls the ServiceNow API to update the record, and the same flow runs in reverse. This is the most direct route if you're comfortable building and maintaining the webhook logic yourself. Custom Middleware For anything more complex, custom middleware gives you full control over field transformation, routing, and error handling. Azure Functions, Logic Apps, or a small Node.js or Python service usually does the job. The trade-off is maintenance. You own the retry logic, the error handling, and every update when either platform changes its API. Dedicated Integration Platforms Plenty of teams skip building this from scratch and use a dedicated integration platform instead. These typically come with pre-built connectors for both Azure DevOps and ServiceNow, a way to configure field mapping and filters without writing much code, and managed infrastructure so you're not hosting your own sync server. What they usually cover: Pre-configured connectors that already understand both platforms' data structures Visual or scripting configuration for field mapping and filters Managed infrastructure, so nothing runs on your own servers Built-in retry and error handling for API failures Audit logging for tracking what synced and when Support for multi-org routing and conditional logic out of the box The trade-off runs the other way: a subscription cost instead of a one-time build, less control over the exact implementation, and your data passing through a third party's infrastructure. For teams running more than 2 or 3 orgs against one ServiceNow instance, this usually ends up being less overhead than maintaining custom middleware long-term. Every org here has probably solved a version of this differently. Curious what's worked for you, especially with 3 or more Azure DevOps orgs feeding into one ServiceNow instance, and which part of the setup gave you the most trouble.
Digital Takeover/Lockdown
My web developer has taken over my M365 & Copilot (along with my domain, google workspace, GitHub, Manus.im account, Stripe, Shopify, my financial accounts, and so on) and made has made himself Super admin and/or created an enterprise hierarchy that then turns myself, THE OWNER, into a USER; if he allows me access at all. I have been in an active digital lockout for going on 5 months now. I am at the local library currently trying to find a solution to regaining control. I have been dealing with redirected and limited browsers, blocked accounts, email accounts forwarded and new emails created, and then, even my calls and texts are being forwarded and/or blocked. From taking over my account's admin, a malicious DNS change, using rootkit malware, harmful scripts, injected code, utilizing my API's and tokens to gain access and then lock me out, to deploying autonomous ai agents onto my desktop...It only gets worse! He is also a third-party service provider and has led this persistent attack on my business by hacking EVERY mobile device I have purchased by using my location, Bluetooth, and sharing apps to hack my network and take control. No, this is not a joke. This is my VERY REAL AND VERY CURRENT NIGHTMARE! PLEASE, HELP ME! -Brittany Hamm Diary of a Momtrepreneur/Cullmanspaces.com/brittanyhamm.base44.appMultithreading, GIL e paralelismo no Python
Concorrência vs. paralelismo Os dois conceitos são parecidos, mas não são a mesma coisa: Concorrência: lidar com várias tarefas ao mesmo tempo, alternando entre elas. As tarefas progridem de forma intercalada, mas não necessariamente executam no mesmo instante. É ideal para trabalho I/O-bound (rede, disco, banco de dados), onde o programa passa a maior parte do tempo esperando. Paralelismo: executar várias tarefas literalmente ao mesmo tempo, em múltiplos núcleos de CPU. É o que acelera trabalho CPU-bound (cálculo pesado, compressão, hashing). Resumindo: todo paralelismo é concorrência, mas nem toda concorrência é paralelismo. Para concorrência de I/O sem threads, o Python oferece o asyncio , baseado em uma única thread com um event loop e a sintaxe async / await . Como ele não cria threads nem processos, é leve e eficiente para milhares de conexões simultâneas — mas não oferece paralelismo de CPU. Threads e o GIL: por que multithreading não paraleliza CPU O módulo threading permite criar threads reais do sistema operacional, mas o CPython usa o GIL (Global Interpreter Lock): uma trava global que garante que apenas uma thread execute bytecode Python por vez. Por que ele existe? O GIL simplifica o interpretador e torna o modelo de objetos (incluindo tipos como dict ) implicitamente seguro contra acesso concorrente, além de facilitar a integração com bibliotecas C. O preço é abrir mão de boa parte do paralelismo em máquinas multi-core. Na prática: Tarefas I/O-bound se beneficiam de threads, pois o GIL é liberado durante operações de I/O (e por extensões como hashlib / zlib em trechos pesados). Tarefas CPU-bound não escalam com threads: o GIL serializa a execução, e usar mais threads não deixa o programa mais rápido — às vezes até o deixa mais lento pelo overhead de troca de contexto. Desde o Python 3.13 existe um build experimental free-threaded (compilado com --disable-gil , descrito na PEP 703) que permite desligar o GIL. Porém isso exige um interpretador compilado especificamente para isso ( python3.14t ); as compilações padrão não permitem desabilitá-lo. O GIL não dispensa sincronização Mesmo com o GIL, ainda precisamos nos preocupar com sincronização. O GIL garante que uma instrução de bytecode não seja interrompida no meio, mas operações de alto nível (como contador += 1 ) envolvem várias instruções de bytecode e podem sofrer race conditions se uma thread for interrompida no meio delas. Por isso o módulo threading oferece primitivos de sincronização — todos usáveis com with para liberação automática: Lock / RLock — exclusão mútua. Semaphore — limita o número de acessos simultâneos. Condition / Event — coordenação entre threads. Multiprocessing: paralelismo real com processos A saída para aplicações CPU-bound é o módulo multiprocessing (ou o ProcessPoolExecutor do concurrent.futures ). Em vez de threads, ele cria processos separados, e cada processo tem seu próprio interpretador e seu próprio GIL, permitindo paralelismo real em múltiplos núcleos. O custo intrínseco é que criar um novo processo cria também um interpretador Python inteiro, o que é pesado em memória e no tempo de inicialização. Além disso, processos não compartilham memória: os dados precisam ser serializados (via pickle ) e trocados por mecanismos de comunicação entre processos como Queue e Pipe , ou por memória compartilhada. Isso torna a sincronização mais complexa e adiciona overhead de comunicação. Benchmark: medindo o impacto do GIL Para comprovar o conceito, um pequeno script calcula muitos hashes SHA-256 encadeados (uma tarefa puramente CPU-bound) e distribui esse trabalho de três formas, usando concurrent.futures : Sequencial — executa tudo em uma única thread, servindo de baseline. ThreadPoolExecutor — divide o trabalho entre várias threads. ProcessPoolExecutor — divide o trabalho entre vários processos. Cada abordagem é medida em tempo de execução e memória consumida. Rodando no Python 3.14.6 (16 núcleos), o resultado foi: Abordagem Tempo Speedup Memória ------------------------------------------------------------ Sequencial 0.79s 1.00x 0.0 MB ThreadPoolExecutor 0.80s 0.99x 0.2 MB ProcessPoolExecutor 0.31s 2.56x 148.6 MB Interpretando os números: As threads não aceleraram a tarefa (speedup ~1.0x, praticamente igual ao sequencial). O GIL serializou a execução do bytecode: mesmo com várias threads, apenas uma roda por vez, então não há ganho de paralelismo para trabalho de CPU. Os processos foram ~2.5x mais rápidos. Como cada processo tem seu próprio interpretador e seu próprio GIL, o trabalho realmente rodou em paralelo em vários núcleos. Esse paralelismo cobra um custo de memória: os 8 processos consumiram ~148 MB (~18,6 MB por interpretador novo), contra apenas ~0,2 MB das threads, que compartilham o mesmo processo. É o trade-off central entre threading e multiprocessing : velocidade real de CPU ao preço de duplicar o interpretador em memória. Conclusão: I/O-bound ou CPU-bound? O GIL é a razão pela qual multithreading no CPython não entrega paralelismo de CPU. A regra prática é: I/O-bound → use threading ou asyncio (o GIL é liberado durante a espera). CPU-bound → use multiprocessing , aceitando o custo de memória e de comunicação entre processos. No futuro, o build free-threaded (PEP 703) promete paralelismo real com threads e sem o custo de vários interpretadores — mas ainda depende de um interpretador compilado sem o GIL. Escolher a ferramenta certa depende, antes de tudo, de entender se o gargalo é de I/O ou de CPU.Building Production-Ready Pipelines in Azure DevOps: Beyond the Documentation Examples
Hi everyone, When moving from basic Azure DevOps tutorials to enterprise production environments, we all quickly realize that documentation examples don't always cover real-world complexities. Handling multi-stage dependencies, keeping Terraform state secure, and managing secrets across environments requires a highly strategic approach. To help DevOps engineers bridge this gap, I recently put together a deep-dive architecture breakdown detailing how to build a resilient, multi-stage YAML pipeline from scratch. Here is a quick look at the core enterprise architecture I focus on: - Multi-Stage Lifecycle: Safe progression flows through Build, Dev, QA, UAT, and Production stages. - Infrastructure Automation: Clean integration with Terraform, including state and secrets management using Azure Key Vault. - Security Gates: Implementation of SAST scanning, Workload Identity, and automated approval policies. - Team Alignment: Connecting Azure DevOps with project tools like Asana to streamline cross-platform tracking. I wanted to share this pattern here to get some community feedback on the YAML structure. Before I post the full configuration snippets, I would love to hear how your teams handle environment gates and approvals. What are the biggest bottlenecks you run into with multi-stage YAML pipelines? Let's discuss in the comments below! Best regards, Abdullah Shahid
DevOps REST API - identity picker (query on list of users)
I'm using DevOps REST API via OAuth 2.0 to populate the fields of work item types. For "identity" fields, such as "System.AssignedTo", I'm having a hard time trying to figure out the best API that allows to retrieve a searchable list of users that mirrors what users see on DevOps website. From the browser inspector I saw the website calls this API, which is not documented: [POST] https://dev.azure.com/MY_ORGANIZATION/_apis/IdentityPicker/Identities as also noted on another discussion. But when I call this API (with the very same request body) from my local server I get a 401 response status code, and HTML content instead of the anticipated JSON. In Microsoft Entra Admin Center, I made sure to include "vso.identity" API permission for my app registration. What am I missing here? If I cannot use this API, what's the best alternative? I saw the https://learn.microsoft.com/en-us/rest/api/azure/devops/ims/identities/read-identities?view=azure-devops-rest-7.0&tabs=HTTP, but when I try to load it on the browser I always get zero results. E.g. https://vssps.dev.azure.com/MY_ORGANIZATION/_apis/identities?api-version=7.0&searchFilter=DisplayName&filterValue=SEARCH_TERM { "count": 0, "value": [] } Also, all the REST APIs I used so far are on https://dev.azure.com. How is https://vssps.dev.azure.com any different? Can I call APIs on a different host with the same OAuth access token?Building Production-Ready Pipelines in Azure DevOps: Beyond the Documentation Examples
Hi everyone, When moving from basic Azure DevOps tutorials to enterprise production environments, we all quickly realize that documentation examples don't always cover real-world complexities. Handling multi-stage dependencies, keeping Terraform state secure, and managing secrets across environments requires a highly strategic approach. To help DevOps engineers bridge this gap, I recently put together a deep-dive architecture breakdown detailing how to build a resilient, multi-stage YAML pipeline from scratch. Here is a quick look at the core enterprise architecture I focus on: - Multi-Stage Lifecycle: Safe progression flows through Build, Dev, QA, UAT, and Production stages. - Infrastructure Automation: Clean integration with Terraform, including state and secrets management using Azure Key Vault. - Security Gates: Implementation of SAST scanning, Workload Identity, and automated approval policies. - Team Alignment: Connecting Azure DevOps with project tools like Asana to streamline cross-platform tracking. I wanted to share this pattern here to get some community feedback on the YAML structure. Before I post the full configuration snippets, I would love to hear how your teams handle environment gates and approvals. What are the biggest bottlenecks you run into with multi-stage YAML pipelines? Let's discuss in the comments below! Best regards, Abdullah Shahid
How to recover global admin access to tenant
I have already tried posting this to the general Microsoft Q&A forums and received no response. We are desperate to figure something out so if this is not the correct line of communication, please direct me to where I should go. My company is in a bit of a bind right now, and I am at my wit's end after almost a week of trying to get in contact with anyone who could help. We have multiple directories in Azure that belong to us, but they are all independent of each other. As such, some directories have multiple global admins (and thus are not an issue); others -- and quite frankly, the most important ones -- only have one global admin, and it was our DevOps person, who is no longer employed with us. We have no way of accessing his account, and thus no way of accessing a global admin account for these directories/tenants. Access to these directories is critical to our operations. We were informed last Friday by someone from the data protection team that they could not give us access to these tenants we pay thousands of dollars a month for because: Our former DevOps person registered all other users as guests/external users, and DPT "can't give external users admin permissions", and To reset the MFA of the current global admin account, the owner of the account (who no longer works for our company) would need to contact them and verify their identity What options do we have here? We have blobs full of user-uploaded files in these tenants. Starting over from scratch is a doomsday scenario we are trying everything we can to avoid. Surely there has to be something that can be done?
Legacy SSRS reports after upgrading Azure DevOps Server 2020 to 2022 or 25H2
We are currently planning an upgrade from Azure DevOps Server 2020 to Azure DevOps Server 2022 or 25H2, and one of our biggest concerns is reporting. We understand that Microsoft’s recommended direction is to move to Power BI based on Analytics / OData. However, for on-prem environments with a large number of existing SSRS reports, rebuilding everything from scratch would require significant time and effort. Since Warehouse and Analysis Services are no longer available in newer versions, we would like to understand how other on-prem teams are handling legacy SSRS reporting during and after the upgrade. Have you rebuilt your reports in Power BI, moved to another reporting approach, or found a practical way to keep existing SSRS reports available during the transition? Any real-world experience, lessons learned, or recommended approaches would be greatly appreciated.
