User Profile
Sebo12354
Copper Contributor
Joined May 21, 2021
User Widgets
Recent Discussions
Re: Send mail to helpdesk from responder mail after submitting MS Forms
Hi Rob, I don't get it 🙂 I created a SHARED MAILBOX (for example shared@test.com). I created a formular with the admin account. I created the flow with the admin account. I gave the permissions to send and read from SHARED MAILBOX to this admin account and to my own account. In the flow I used the shared@test.com in the "From (Send as)" field. In the last version I used the admin account in this field and it was working, but then the customers that are creating the tickets have no access and our IT guys can also not respond to these tickets. Thanks SebastianRe: Send mail to helpdesk from responder mail after submitting MS Forms
RobElliott thx for your reply. As you can see I am already using Send an email V2. If I use Responders Mail like in my screenshot then I am getting the error message. "send an email from a shared mailbox": What does that mean? That all users can see the mails of other people? Do I have to use this account to create the flow? I have not that much experience with this stuff 🙂Send mail to helpdesk from responder mail after submitting MS Forms
Hi everyone, I have the following situation: We are using Jira as helpdesk. Users can create helpdesk tickets when they send a mail to mailto:helpdesk@... After that they get a mail from jira, with access to their ticket. The it admins can also respond to the ticket creator, to get further information. A lot of our user don't understand this. We get a lot of duplicated mails and mails with missing information. Cause we don't want to create jira accounts for all our users, we now tried to use MS Forms. We try to use PowerAutomate to send a mail to mailto:helpdesk@... after the responder submitted his answers. As I explained it is necessary to send these mails with the responder mail. Otherwise the users with problems will not get the jira mail, that a ticket was created and our it admins can not respond to their tickets. Problem: Flow failed. You are not authorized to send mail on behalf of the specified sending account. { "status": 403, "message": "You are not authorized to send mail on behalf of the specified sending account.\r\nclientRequestId: d45fd15f-1758-4eea-82d5-1ed94570cf13\r\nserviceRequestId: 3bde0f4e-b927-467d-b94c-e1ac912ac7f0", "error": { "message": "You are not authorized to send mail on behalf of the specified sending account.", "code": "ErrorSendAsDenied", "originalMessage": "The user account which was used to submit this request does not have the right to send mail on behalf of the specified sending account., Cannot submit message." }, I have already read through a lot of similar questions, but actually I didn't find a solution. Is there any solution to this?
