Forum Discussion
On-Premises users to Online users
Good Morning,
So bit of backstory, our company has bought two other small companies. These two smaller companies are all cloud based, which includes Teams. We were an on-prem company until three tears ago.
We migrated all our mailboxes to O365, connected users to Azure AD etc and all seemed fine. Now most of our users can't communicate with the other companies via Teams. We did a quick search and most of our users are on-prem and those that joined after the mailbox migration are Teams only.
I've done some reading and it seems that we need to make some changes in our Skype for Business servers, which was decommed and we have no way to get it back.
Is there something we can do to get all our users their directory status to online?
Thank you,
David
TLDR; our company has bought other companies and having issues communicating via Teams as our users are on-premises and we no longer have the SfB servers.
1 Reply
- Yes you can. Assuming are licensed and using Teams today, you will need to clear any of the MSRTC attributes that are located on your onprem AD environment. Follow the steps here - https://learn.microsoft.com/en-us/skypeforbusiness/hybrid/cloud-consolidation-managing-attributes#method-2---clear-skype-for-business-attributes-for-all-on-premises-users-in-active-directory
Using option 2 will change your users to Pure Teams Online users. Carefully plan this and make sure you back up users phone numbers if you are also using Teams Voice as this process will require you to re-establish users' phone number in Teams. If you are not using Teams PSTN voice then this will not be an issue for you. You need to plan for a maintenance window to do this overnight or on a weekend.
