Forum Discussion
Solved
UP-Printer does not show up in Windows UI
Windows 10 (19041.208), workplace-joined, does not show or allow for searching of Universal Printer printer.
The printer is successfully registered and shared. The user owns a UP license.
The opt...
There is something with the information returned by dsregcmd /status /verbose /debug
The Tenant Details information is correct.
The Work Account section shows the wrong WorkplaceTenantName.
The executing account name is correct.
The device itself and the only account used for login are from the same tenant. There was a second work account added to the Windows 10 accounts list due to a second Outlook mailbox which originates from a different tenant. That account was listed as "Work account 1". After removing that account. My primary account does not show as "work account", but as "Connected with Tenantname, using UPN-Address".
After cleaning up the accounts issue, universal print and the configured printer is available.
ThomasStensitzki-MVP is this missing?
In our tests we've seen that the button is related to the Universal Printing license for the user.
Yes, this option is missing.
The user does have a Universal Print license assigned. I will remove and re-assign the license.
Are there any known issues, if the user assigning the license is a Global Administrator, but not a dedicated Universal Print Administrator?
Philip_DemareeMicrosoft
ThomasStensitzki-MVP If the option is missing, then the license is not being applied to the user whose account is being used for the Work Place Account. The second thing to check is whether or not the user was setup to use Hybrid Cloud Print. Check to see if this registry key exists:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\<SID>\EnterpriseCloudPrint
If it does, delete the key and reboot.
If it is still failing, gather a Fiddler trace and check to see if there are any failures getting to
https://graph.print.microsoft.com. This is the address where the license is retrieved.
Philip_Demaree This is a user-related issue. When using a different Windows 10 Deployment (1903) and different user, Azure AD joined device, with a UP license applied, it works like a charm in minutes.
The registry key does not exist
\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\EnterpriseCloudPrint
The user in question has a number of licenses applied. Is there a limit?
The user is licensed for universal print.
Get-MsolUser | Where-Object {($_.licenses).AccountSkuId -match "UNIVERSAL_PRINT"}When does W10 try to fetch the license? Using Fiddler is quite a tedious task when fetching mostly any traffic.
-Thomas
- Hi Thomas,
we haven't test it with Workplace joined devices. Only with AAD only joined devices.Ok. But technically a "workplace join" with Intune should be fine, as it is Azure AD joined. The device is not joined to an on-premises AD. I will check the configuration using a different Windows 10 device.
-Thomas
