Forum Discussion
marknich
Jun 13, 2022Copper Contributor
Universal Print issues with printers installed
Hey, I am encountering some issues I cannot resolve. For some people, the shared printer from universal printing stops working - no apparent reason. Removing the printer and adding it again has ...
m_nicholls
Jan 03, 2023Copper Contributor
this is what I do:
1. Download psexec from https://docs.microsoft.com/en-us/sysinternals/downloads/psexec
2. From an elevated command prompt, launch regedit
psexec -i -d -s c:\windows\regedit.exe
3. Navigate to the following registry key for the User SID -
Computer\<SID>\Software\Microsoft\Device Association Framework\Store
4. Under the MCP#<guid> key, open the sub-GUID keys and find the key 000C
5. Select the “Default” value, right click, and select “Modify” from the menu to open the value in an edit box
6. On the right-hand side of the window you should see the ASCII equivalent of the binary string as https:\print.print.microsoft.com \printers<ShareID>.
7. Match the Share ID portion of the string with ShareID of the printer listed in UP Portal. If they match, you have the correct MCP#key.
8. Delete the MCP#key
9. Navigate to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Device\AssociationService\State\Store and delete the MCP key with the same name as the previous key.
10. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SWD\PRINTENUM and find the GUID key that references the printer’s Friendly Name (if it exists)
11. Locate the ContainerID value and find the IPP-GUID key that has the same ContainerID
12. Delete both keys.
1. Download psexec from https://docs.microsoft.com/en-us/sysinternals/downloads/psexec
2. From an elevated command prompt, launch regedit
psexec -i -d -s c:\windows\regedit.exe
3. Navigate to the following registry key for the User SID -
Computer\<SID>\Software\Microsoft\Device Association Framework\Store
4. Under the MCP#<guid> key, open the sub-GUID keys and find the key 000C
5. Select the “Default” value, right click, and select “Modify” from the menu to open the value in an edit box
6. On the right-hand side of the window you should see the ASCII equivalent of the binary string as https:\print.print.microsoft.com \printers<ShareID>.
7. Match the Share ID portion of the string with ShareID of the printer listed in UP Portal. If they match, you have the correct MCP#key.
8. Delete the MCP#key
9. Navigate to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Device\AssociationService\State\Store and delete the MCP key with the same name as the previous key.
10. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SWD\PRINTENUM and find the GUID key that references the printer’s Friendly Name (if it exists)
11. Locate the ContainerID value and find the IPP-GUID key that has the same ContainerID
12. Delete both keys.
m_nicholls
Jan 03, 2023Copper Contributor
but first, I have to remove the device from intune security policies before this will work