Forum Discussion
Printers not showing up on Windows Client
Hi Guys, Firstly a big thank you for letting me access the Private Preview. I think this will be a great solution for my clients and even better once we actually see printer hardware with this ca...
Grant Klaaysen Update
Is seems that Hybrid Cloud Print, which we had previously deployed, was causing issues with Universal Print.
Specifically the following reg key on the client PC which was deployed via Intune.
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\<SID>\EnterpriseCloudPrint
If you delete that key then it should start working. At least it did for me.
You of course will need to adjust Intune so that it does not update the reg key again.
Saurabh_Bansal
Microsoft
MicrosoftFirstly, can you recheck printer's permission assignment? Go to Universal Print portal (https://aka.ms/UPportal), click on the printer, in overview check if share is enabled and it has share id, then go to Members link on left navigation and verify if user is in the list of members.
To file support ticket there are three options. Option will depend on your licensing with MSFT (I am not expert at it 🙂):
1) Services Hub
2) Windows Support for business - details you mentioned refer to this.
3) Azure Support
All three options can be found by doing a quick Bing search.
Thanks
Saurabh
To file support ticket there are three options. Option will depend on your licensing with MSFT (I am not expert at it 🙂):
1) Services Hub
2) Windows Support for business - details you mentioned refer to this.
3) Azure Support
All three options can be found by doing a quick Bing search.
Thanks
Saurabh
Saurabh_Bansal Thanks for the reply.
I triple check those settings and all are setup correctly.
I managed to log a ticket via the Azure Portal so I will see how we go.
Thanks
