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Grant Klaaysen's avatar
Grant Klaaysen
Iron Contributor
Mar 29, 2020

Printers not showing up on Windows Client

Hi Guys,   Firstly a big thank you for letting me access the Private Preview. I think this will be a great solution for my clients and even better once we actually see printer hardware with this ca...
  • Grant Klaaysen's avatar
    Grant Klaaysen
    Apr 02, 2020

    Grant Klaaysen Update

     

    Is seems that Hybrid Cloud Print, which we had previously deployed, was causing issues with Universal Print.

    Specifically the following reg key on the client PC which was deployed via Intune.

     

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\<SID>\EnterpriseCloudPrint

     

    If you delete that key then it should start working. At least it did for me.

    You of course will need to adjust Intune so that it does not update the reg key again.

     

Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft

Grant Klaaysen - In Printer Setting user interface, when you click on Add Printer, do you notice a link (after some time) at the bottom saying something like "Search for Universal Print for printers" or "Search for your organization printers"? If you see that link, then you can click on it and search the printer by some part of the name you shared it with. 

 

Datacenter issue should NOT impact you.

 

If it still doesn't work, then please contact Microsoft Support.

Grant Klaaysen's avatar
Grant Klaaysen
Iron Contributor
Mar 30, 2020

Saurabh_Bansal Ok so how do I log a support ticket with Microsoft?

 

I went to the suggested Support link. (Windows > Windows 10 > [version] > Print, Fax, and Scan > Universal Print).

 

However when I go to log a ticket I need to pay for support. That does not seem right for someone testing out the product.

 

Suggestion and how I can get some help with my issue?

 

 

  • Saurabh_Bansal's avatar
    Saurabh_Bansal
    Icon for Microsoft rankMicrosoft
    Mar 30, 2020
    Firstly, can you recheck printer's permission assignment? Go to Universal Print portal (https://aka.ms/UPportal), click on the printer, in overview check if share is enabled and it has share id, then go to Members link on left navigation and verify if user is in the list of members.

    To file support ticket there are three options. Option will depend on your licensing with MSFT (I am not expert at it 🙂):
    1) Services Hub
    2) Windows Support for business - details you mentioned refer to this.
    3) Azure Support

    All three options can be found by doing a quick Bing search.

    Thanks
    Saurabh
    • Grant Klaaysen's avatar
      Grant Klaaysen
      Iron Contributor
      Mar 30, 2020

      Saurabh_Bansal Thanks for the reply. 

      I triple check those settings and all are setup correctly.

       

      I managed to log a ticket via the Azure Portal so I will see how we go.

       

      Thanks

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