Forum Discussion

Grant Klaaysen's avatar
Grant Klaaysen
Iron Contributor
Mar 29, 2020

Printers not showing up on Windows Client

Hi Guys,   Firstly a big thank you for letting me access the Private Preview. I think this will be a great solution for my clients and even better once we actually see printer hardware with this ca...
  • Grant Klaaysen's avatar
    Grant Klaaysen
    Apr 02, 2020

    Grant Klaaysen Update

     

    Is seems that Hybrid Cloud Print, which we had previously deployed, was causing issues with Universal Print.

    Specifically the following reg key on the client PC which was deployed via Intune.

     

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\<SID>\EnterpriseCloudPrint

     

    If you delete that key then it should start working. At least it did for me.

    You of course will need to adjust Intune so that it does not update the reg key again.

     

Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft

Grant Klaaysen - In Printer Setting user interface, when you click on Add Printer, do you notice a link (after some time) at the bottom saying something like "Search for Universal Print for printers" or "Search for your organization printers"? If you see that link, then you can click on it and search the printer by some part of the name you shared it with. 

 

Datacenter issue should NOT impact you.

 

If it still doesn't work, then please contact Microsoft Support.

Grant Klaaysen's avatar
Grant Klaaysen
Iron Contributor
Mar 30, 2020

Saurabh_Bansal Thanks for your reply.

 

I see the option "Search for your organization printers" but when I search it does not show up any results.

I will go ahead and log a support ticket and the post the results back here.

 

Thanks,

 

Resources