Jul 10 2020 02:28 AM
I can't use Universal Print connector.I get an error every time I use it, the error code is AADSTS50020:"User account '*********' from identity 'live.com' does not exist in tenant 'Microsoft Services' and cannot accsee the application(Universal Print Connector) in that tenant. The account needs to be added as an external user in the tenant first.Sign out and sign in again with a different Azure Active Directory user account.
Jul 12 2020 03:02 PM
@john_wang what user are you signing in with? Seems like you are using your live.com ID which is a personal Microsoft email.
To sign-in to the connector, you need to have a Azure AD tenant and signin as the global/print admin of that tenant.
Thanks,
Saurabh
Jul 14 2020 09:01 PM
Jul 14 2020 11:12 PM
@john_wang - if you are logging in as Azure AD tenant admin (not MSA) and still facing issue, please reach out to Microsoft Support via Azure Support portal.
Apr 03 2021 02:15 PM
I am getting this same error. I selected the "+ Add a new printer or scanner" from the Printers and Scanners Settings page. It asks me to login using a now defunct business email address. I put my current email address which is a Microsoft Live ID, authenticate successfully and then get this error.
The email address is a personal Outlook 365 email address. I have no access to Azure. I do have an active personal subscription to Office 365. I don't understand why I need some sort of Azure authentication to install a new printer using the Universal Print Driver.
How to get this to work, or work around it?
Thanks,
Ted
Apr 10 2021 01:05 AM