Forum Discussion

Copper Contributor

Jul 10, 2020

error AADSTS50020

I can't use Universal Print connector.I get an error every time I use it, the error code is AADSTS50020："User account '*********' from identity 'live.com' does not exist in tenant 'Microsoft Services...

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Microsoft

Jul 12, 2020

john_wang what user are you signing in with? Seems like you are using your live.com ID which is a personal Microsoft email.

To sign-in to the connector, you need to have a Azure AD tenant and signin as the global/print admin of that tenant.

Thanks,
Saurabh

john_wang
Copper Contributor
Jul 14, 2020

Thanks for the reply, I used a Microsoft account to log in, this account is also an Azure global administrator account, and applied for the print administrator identity
- Saurabh_Bansal
  Microsoft
  Jul 14, 2020
  john_wang - if you are logging in as Azure AD tenant admin (not MSA) and still facing issue, please reach out to Microsoft Support via Azure Support portal.
  - Ocotillo
    Copper Contributor
    Apr 03, 2021
    Saurabh_Bansal
    
    I am getting this same error. I selected the "+ Add a new printer or scanner" from the Printers and Scanners Settings page. It asks me to login using a now defunct business email address. I put my current email address which is a Microsoft Live ID, authenticate successfully and then get this error.
    
    The email address is a personal Outlook 365 email address. I have no access to Azure. I do have an active personal subscription to Office 365. I don't understand why I need some sort of Azure authentication to install a new printer using the Universal Print Driver.
    
    How to get this to work, or work around it?
    
    Thanks,
    Ted