Forum Discussion
DOES NOT UPDATE HP CLJ E78523 PRINT QUEUE
Good morning I have installed on a HP LJ MANAGED E78523DN MFP the UP APP that HP has in its workpath. The configuration of the printer in AZURE occurs correctly, and the installation of the printer...
SolitiumT - a few things:
- What version of Windows is the user using?
- Does the job make it to Universal Print portal? You can see it in Jobs view on the Printer page.
- If the job is not reaching the portal, then most likely its failing validation on the Windows device itself. Typically that happens if printer is missing one of the mandatory attributes. To learn more about where its failing, you will have to contact Microsoft Support team (via Get Help on Universal Print portal).
Thanks
Saurabh
Hello
Thank you very much for your reply Saurabh, the OS is windows 11 and the job is not visible in the portal. I will follow your advice to raise the query to Microsoft Support team (via Get Help on Universal Print portal).
Daniel
Saurabh_Bansal
Microsoft
MicrosoftSolitiumT - One more thing. Have you tried to print either of the following:
- Open OneDrive for Business in browser and try to print a file under My Documents.
- Open an Excel file in a browser on the PC and try printing it.
