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Daniz_hajili's avatar
Daniz_hajili
Copper Contributor
Aug 13, 2024

Can not log in to my account. Not receiving verification code via SMS.

Please Help! For some reason I was logged out from my hotmail account. When tried to log in ive accidentally put a wrong password. It took me to “reset my password page”, this step was successfully done, I received a verification code to my mobile and my password has been updated. When trying to log in with a newly updated password, the system wants me to verify my account and gives me 2 options. Option 1: by sending SMS with verification code  to my mobile number - which im just not receiving! Tried multiple times, phone number is correct, nothing wrong with it, i am just not receiving an SMS. Option 2: by verifying yourself with a help of different email address. Tried with my friends/husbands email, created a new one for myself, answered all of the questions correctly, but it keeps denying my access, keeps saying that verification has been unsuccessful. Can anyone please help me with this! I need to get back to my account asap! Again there is no problem with my mobile number, its active, its the same one, registered through my email - just not receiving an SMS.

 

  • Hello!

    Thank you for your questions, unfortunately we can only assist you with queries relating to the Microsoft Tech Community directly.

     

    Please do reach out to Microsoft Account Support team for assistance with your other Microsoft Profiles.

  • EricStarker's avatar
    EricStarker
    Icon for Community Manager rankCommunity Manager

    Hello!

    Thank you for your questions, unfortunately we can only assist you with queries relating to the Microsoft Tech Community directly.

     

    Please do reach out to Microsoft Account Support team for assistance with your other Microsoft Profiles.

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