Organization Members Disappearing When Scrolling. Hard to Add to Team Channel

[DeepblueKat]

Hi, 

We're using Teams for Free for our organization. I'm the owner.  When I go to "Manage Org" I can see all the members of the organization are visible, but if I scroll down, they disappear. (See image 1)

I have tried the "search people" option to look for members, but nothing happens.

I am also finding it hard to add certain members to Team channels. The member is listed as a member of the organization, but when I go to add that member to the team, the search can't find it. 

I called Support, but, since it's "Free" the CSR was limited in what he could do.

Should I post the service number?

Thanks, 

Kat

[#2]

I’d create a support ticket here:

https://answers.microsoft.com

Adam

[#3]

@DeepblueKat - could you please post it to product support channels?

[#4]

Sure— but the CSR I spoke with told me to post it here.

[#5]

I already have a number. The CSR who told me to post it here gave me a case number before we even started working on the problem.
I just didn’t know if that was something one should share on these forums.

[#6]

Actually, it looks like that’s not an avenue for me. This is Teams for Free, and as such, we don’t have access to Business.