Forum Discussion
amatthews-yakchat
Apr 22, 2022Copper Contributor
Mentioning multiple users with Bot Framework
I am having a problem with mentions using Bot Framework in Teams and cannot find any information about how to fix it or any one who has had similar issues. We have a bot that has been developed u...
- May 12, 2022
amatthews-yakchat - We tried this with your code as well and its working, could you also please try by using user principal names once. We hardcoded the values into SubscriptionMentions object. Also please note that we MentionStringBuilder.ToString() directly at the end.
Could you please give a try like this?
var SubscriptionMentions = new string[] { @"{ Id: 'admin@M365x654992.onmicrosoft.com', Name: 'Admin' }", @"{ Id: 'adelev@M365x654992.onmicrosoft.com', Name: 'Adele' }", @"{ Id: 'AlexW@M365x654992.OnMicrosoft.com', Name: 'Alex' }", }; IMessageActivity OutboundMessage = Activity.CreateMessageActivity(); OutboundMessage.Entities = new List<Entity>(); StringBuilder MentionStringBuilder = new StringBuilder(2048); foreach (String MentionData in SubscriptionMentions) { ChannelAccount MentionAccount = JsonConvert.DeserializeObject<ChannelAccount>(MentionData); String MentionName = XmlConvert.EncodeName(MentionAccount.Name); if (MentionName.Contains("_x0020_")) { MentionName = MentionName.Replace("_x0020_", " "); } Mention UserMention = new Mention() { Mentioned = MentionAccount, Text = $"<at>{MentionName}</at>" }; OutboundMessage.Entities.Add(UserMention); MentionStringBuilder.Append($" <at>{MentionName}</at>,"); } MentionStringBuilder.Length--; OutboundMessage.Text = MentionStringBuilder.ToString(); await turnContext.SendActivityAsync(OutboundMessage, cancellationToken);
amatthews-yakchat
May 06, 2022Copper Contributor
Yes, this is the functionality we are trying to implement and cannot get to function correctly. We are saving the ChannelAccount serialized as JSON against the user records in our database, so we can retrieve them to include in the notification messages.
Meghana-MSFT
Microsoft
May 11, 2022Could you please debug once again and check if you are getting correct values into the mention objects as we do not have a repro for this.
- amatthews-yakchatMay 11, 2022Copper Contributor
I've run another test of this and gotten the same result. Here is the debug data I have collected from the testing, the message should have 5 entities mentioned in the message posted, all 5 entities are added to the entity collection for the message, but I am getting the same odd behavior of only the last entity added to the last being mentioned and the mention overwriting the text for the first entity in the list when displayed in teams.
Entity 1
Mention.Text
<at>Andrew Matthews</at>
Mention.Mentioned
{"id":"29:1_2qC_nUipbzr4xvKNXUJfZ-fPXWbe7FhvjxFSy7eD6joNRLh1rtZyNpp1dYl-dw7t5kRYbKz_1GChCTtB1KMjg","name":"Andrew Matthews","aadObjectId":"ac5c8125-daaa-4764-a0a1-250e3b14faf1","role":null}Entity 2
Mention.Text
<at>Jack Jenson</at>
Mention.Mentioned
{"id":"29:1znmswEmc8SskPlpBAqpWvv7uaXt4B046WXcDVzeFDZTD64L6bhQ4NZVK6veZJyGcRNOCRiAWSllSiBlo1V_dbw","name":"Jack Jenson","aadObjectId":"3d02d75f-c6e1-4f0d-8a2f-225c564958dd","role":null}Entity 3
Mention.Text
<at>Dalia Farouk</at>
Mention.Mentioned
{"id":"29:1-Oe0wuCbfYw-rBj20L0ePQxWqF1bmhwT2IVF6PpogH7xafGMxN3YJWaMtHYJFt8Sf_9EJ6rlCdHht2E7RfnV7w","name":"Dalia Farouk","aadObjectId":"fcf3d09e-6f54-4f14-9476-cc11c8727a59","role":null}Entity 4
Mention.Text
<at>U12 Test</at>
Mention.Mentioned
{"id":"29:15XaomK15dlPgsKUxoZ84DL9MUJcpnR6Z7q70-_7BHosfp78ZSrh6zPrecb9IL2L3rDqm_JRsPwdmsMoVokir1A","name":"U12 Test","aadObjectId":"0b302b93-d0f0-499f-8e3c-6072e3db6535","role":null}Entity 5
Mention.Text
<at>YakChat Test 3</at>
Mention.Mentioned
{"id":"29:1AdwTVIKCmaV9_jkN9OF9B-kYZaHbDqcnTS7B4QeU6JkdJSUAN2Un-pnj7qhj0lR44M4bUTi3c5RSKZY0lE1MBA","name":"YakChat Test 3","aadObjectId":"b9301a39-8978-4dfa-944f-d63ac583b4d6","role":null}Message sent out from the Bot
OutboundMessage.Text
__Message From *+19186014007*__ Test 1307 <at>Andrew Matthews</at>, <at>Dalia Farouk</at>, <at>Jack Jenson</at>, <at>U12 Test</at>, <at>YakChat Test 3</at>Message as it appears in Teams
- Meghana-MSFTMay 12, 2022
Microsoft
amatthews-yakchat - We tried this with your code as well and its working, could you also please try by using user principal names once. We hardcoded the values into SubscriptionMentions object. Also please note that we MentionStringBuilder.ToString() directly at the end.
Could you please give a try like this?
var SubscriptionMentions = new string[] { @"{ Id: 'admin@M365x654992.onmicrosoft.com', Name: 'Admin' }", @"{ Id: 'adelev@M365x654992.onmicrosoft.com', Name: 'Adele' }", @"{ Id: 'AlexW@M365x654992.OnMicrosoft.com', Name: 'Alex' }", }; IMessageActivity OutboundMessage = Activity.CreateMessageActivity(); OutboundMessage.Entities = new List<Entity>(); StringBuilder MentionStringBuilder = new StringBuilder(2048); foreach (String MentionData in SubscriptionMentions) { ChannelAccount MentionAccount = JsonConvert.DeserializeObject<ChannelAccount>(MentionData); String MentionName = XmlConvert.EncodeName(MentionAccount.Name); if (MentionName.Contains("_x0020_")) { MentionName = MentionName.Replace("_x0020_", " "); } Mention UserMention = new Mention() { Mentioned = MentionAccount, Text = $"<at>{MentionName}</at>" }; OutboundMessage.Entities.Add(UserMention); MentionStringBuilder.Append($" <at>{MentionName}</at>,"); } MentionStringBuilder.Length--; OutboundMessage.Text = MentionStringBuilder.ToString(); await turnContext.SendActivityAsync(OutboundMessage, cancellationToken);
- amatthews-yakchatMay 13, 2022Copper ContributorUsing hard coded values for the ChannelAccount and the user principal names works, so I think the issue is that the ChannelData we are currently saving in our database has something like 29:1AdwTVIKCmaV9_jkN9OF9B-kYZaHbDqcnTS7B4QeU6JkdJSUAN2Un-pnj7qhj0lR44M4bUTi3c5RSKZY0lE1MBA instead of the user principal name for the id field.
We are currently getting the ChannelAccount data from ITurnContext.Activity.From on the user's first incoming message to save it against the user record in our database. Do you have any suggestions on how we can change this so that instead of the weird id string we can instead save the user principal name in the id field before saving the serialized ChannelAccount data in our database? Is the fact multi mention doesn't work with this weird id a bug, or is it a known constraint?