Forum Discussion
Initiate PSTN call from teams to public landline.
Hi all,
This is my first post. I search on this concept thoroughly beforehand. But couldn't seem to find anything
I have looked into the cloud communications part of the MS #GraphApi in order to make a proof of concept regarding:
initiating pstn calls from a 3rd party program through Teams to a public landline.
Looking at examples like:
https://docs.microsoft.com/en-us/graph/api/call-redirect?view=graph-rest-beta&tabs=http#example-3-forward-a-call-to-a-pstn-number
I would imagine that I might be able to something along the lines:
- User1 in company Contoso activates a method in 3rd party program. Which sends a command to a call bot
- The call bot initiate a connection to User1 in company Contoso
- On reply (preferably automatic)
- The bot calls the designated landline from the 3rd party program
- When the PSTN call is accepted by UserB in Acme Inc. The call is "merged" and the bot leaves the call.
Is this even doable ? Have someone made something similar. If there is another solution that is easier that is also very much welcome.
Looking much forward to your comments.
Nikitha-MSFTMicrosoft
lund76 Could you please check call Transfer. Try if that helps
Hi Nikitha-MSFT ,
Thank you so much for replying. I can definitely have a look at that. However the issue have matured a bit and I have a more concise explanation of a problem I have run into
trying-to-call-pstn-phone-from-bot
I do hope, that calling any public landline ought to be possible, and not only the numbers of users within the same tenant ?! (as the transfer call says initially)- Nikitha-MSFThttps://docs.microsoft.com/en-us/answers/questions/287517/trying-to-call-pstn-phone-from-bot-using-p... giving 404 ot found could you please share proper link?
